Top Remote Senior Level Jobs in Hampton Roads, VA

Lead and develop a team of Renewal Managers responsible for SaaS renewal performance, forecasting, negotiations, retention, and commercial execution. Own renewal metrics including GRR, churn, renewal rate, and forecast accuracy. Partner with Customer Success, Sales, Revenue Operations, Finance, Legal, and Deal Desk to improve customer lifecycle processes, build scalable renewal playbooks, and strengthen operational rigor. Recruit and develop talent while driving predictable, customer-centered renewal outcomes.

The Account Supervisor manages client influencer marketing programs, ensuring effective execution, campaign tracking, and client engagement while mentoring junior team members and optimizing workflows.

Implements and supports regulated manufacturing software applications for biotechnology, pharmaceutical, and medical device customers. Responsibilities include technical consultations, requirements assessment, implementation planning, installation, configuration, integrations, upgrades, troubleshooting, validation, and customer testing. The role coordinates customer and internal stakeholders, manages project dependencies and risks, supports pre-sales activities, documents implementations, communicates technical decisions, and relays customer feedback to product management. Travel is required up to 10%.

Design, develop, test, deploy, and maintain full‑stack enterprise applications in AWS. Build front-end components (Angular/TypeScript), backend services (Java/Node.js), REST APIs, integrations, and relational database solutions. Troubleshoot production issues, participate in architecture and design, support CI/CD and deployment, conduct code reviews, mentor developers, and collaborate with Product, QA, and DevOps in Agile teams.

Leads Tier 2 and Tier 3 enterprise help desk operations, overseeing incident resolution, ITSM processes, SLA performance, reporting, root-cause analysis, automation, and continuous improvement. Manages federal stakeholder relationships, mentors support staff, enforces ITIL-based incident, problem, change, and knowledge management practices, and drives customer satisfaction and operational efficiency.

Build interactive prototypes and run rapid user experiments across the full stack, including frontend, backend, and APIs. Shape product direction through hypothesis-driven development, user curiosity, fast iteration, and evidence-based decisions. The role requires broad engineering skills, comfort with ambiguity, and effective use of AI-assisted development tools such as Copilot, Cursor, or Claude.

Leads regional customer service operations for transit bus clients, managing cross-functional service teams, warranty execution, staffing, facilities, customer relationships, scorecards, commercial opportunities, bids, and process improvements. Oversees regional service managers and customer support activities while coordinating with production, quality, sales, and other regional leaders. Requires extensive transit industry experience, strong knowledge of vehicle mechanical and electrical systems, customer service expertise, analytical ability, and regular travel.

Own the full sales cycle for enterprise SaaS deals with state, local, and federal government agencies. Build territory plans, generate and manage six-figure pipelines, conduct consultative discovery, navigate public-sector procurement, present ROI and security value propositions, and close complex multistakeholder opportunities. Develop strategic agency relationships, collaborate with partners and internal teams, and drive new logo acquisition, expansion, implementation success, and customer value realization.

Owns new business and expansion sales across state, local, and federal government accounts. Manages territory planning, prospecting, forecasting, complex multi-stakeholder SaaS sales cycles, procurement processes, negotiations, and six-figure deals. Builds relationships with government legal, IT, security, and records-management stakeholders; develops ROI-based business cases; and partners with sales engineering, product, marketing, customer success, and channel partners. Sells secure document and content management solutions, including FedRAMP-authorized offerings.

Own the technical privacy program by building automation for data subject requests, data inventories, ROPA, retention, deletion, consent, and control monitoring. Conduct privacy reviews, trace AI data flows, validate zero-retention and isolation claims, and advise engineering on privacy-by-design practices. The role requires SQL, scripting, cloud-environment knowledge, GDPR and CCPA/CPRA expertise, and experience with privacy operations, automation, and compliance frameworks.

Owns post-sale customer relationships throughout onboarding, implementation, renewal, and expansion. Manages account plans, retention, churn prevention, upsell opportunities, business reviews, escalations, and customer feedback. Supports migration to and adoption of the GateWay platform while coordinating with Sales, Product, Operations, Compliance, Finance, and Delivery teams. Maintains Salesforce records and helps improve Customer Success processes.

Leads procurement solution delivery for complex customer engagements, including vendor negotiations, spend reduction, application rationalization, renewal optimization, demand management, vendor consolidation, and process improvement. Manages and develops delivery teams, leads cross-functional initiatives, supports sales growth, builds executive relationships, mitigates delivery risks, and reports strategic performance insights to senior leadership.