Top Remote Customer Support Jobs in Detroit, MI

Run end-to-end renter support across three brands, administer and optimize Zendesk, maintain and retrain AI support automations, convert ticket trends into improved macros/workflows and documentation, handle complex escalations, keep Help Center and SOPs current, and own core support metrics and coverage coordination.

Serve as the primary contact guiding adult learners through inquiry, application, admissions, and first-term onboarding. Manage student files, conduct discovery sessions, connect students to resources, analyze data to improve conversion, ensure confidentiality and FERPA compliance, collaborate with partner universities, and support students through registration and course launch.

Participate in a 30-minute remote interview to describe daily customer support workflows in ServiceNow, walk through ticket management and features used, and provide feedback on pain points and workflow improvements.

Answer inbound guest calls Monday–Friday 9am–5pm, warmly gather basic trip details, transfer callers to booking specialists or schedule same/next-day calls, return after-hours calls each morning, and maintain a monthly missed-call rate below 12%.

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

Own customer support tickets end-to-end for a card-issuing platform: triage, debug production APIs and authorizer behavior, query Snowflake, check Grafana/Loki, use internal tooling (Retool, Metabase), surface recurring issues to Product/Engineering, maintain SLAs and knowledgebase (Notion), and build/update internal tools.

Provide multi-channel client support for BHG Financial customers, manage pipelines, record interactions in CRM, become product SME, build internal and external relationships, and collaborate cross-functionally.

Provide on-demand telephonic Danish-English interpreting across medical, legal, and customer service settings. Answer inbound calls promptly, maintain confidentiality and professional conduct, complete trainings, participate in quality assurance, and use required technology and secure quiet workspace.

Provide front-line support for consumer and business banking customers via inbound calls, secure messages, chats and other digital channels. Resolve account servicing, onboarding reviews, access/password resets, basic ACH/wire inquiries, and transaction research while following KYC/CIP and BSA/AML guidelines. Use multiple systems to troubleshoot, document interactions, escalate complex issues, meet SLAs, and participate in testing, coaching, and ongoing training. Schedule flexibility for evenings, weekends, and holidays required.

Lead and coach frontline Tier 2 Customer Solutions teams to deliver consistent, high-quality customer experiences. Set expectations, monitor KPIs and feedback, remove friction, and translate company priorities into team execution. Partner cross-functionally to resolve systemic issues, support hiring and onboarding, and travel regularly to Scout locations to reinforce culture and operations.