Top Remote Operations & Support Jobs in Detroit, MI

Perform pre-employment verifications by contacting employers, schools, boards and databases to confirm employment, education, licenses and references. Document findings, analyze documents, prepare accurate screening reports, meet production and quality targets, and conduct virtual I-9 Section 2 meetings.

Provide Tier 1 helpdesk triage and support for DAI/Oracle Financials, develop training and communication materials, prepare bi-weekly metrics and monthly reports, and escalate complex issues to appropriate teams.

Lead and manage the product support team, oversee daily operations, capacity and scheduling, define SOPs and knowledge base, track KPIs, escalate complex issues, and collaborate with Product and Engineering to report and prioritize bugs and inform the product roadmap.

Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.

Analyze and process low- to mid-level auto and transportation claims, perform coverage, liability and damage assessments, negotiate payments, pursue subrogation and salvage, communicate with insureds/agents/clients, meet state deadlines and support quality programs.

Review and quality-assure investigative reports from field investigators, provide guidance on investigative and formatting requirements, monitor case status and due dates, schedule additional leads, assist with customer complaints, prepare statistical/customer reports, and support project managers and supervisors on quality issues.

Lead large-scale HubSpot implementations and optimizations to support revenue operations. Design CRM architecture and lifecycle, build workflows, automations, pipelines, properties, and reporting. Ensure data integrity and governance, advise senior stakeholders, mentor CRM Specialists, manage integrations and migrations, document best practices, and identify opportunities to expand client engagements.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

Lead and train a small remote customer support team, ensure tickets meet SLA, develop training and knowledgebase, maintain metrics and documentation, and handle direct email/chat support queries.

Handles moderate-difficulty workers' compensation claims: investigates compensability, establishes reserves, manages medical bills, negotiates settlements, facilitates return-to-work, closes files, manages vendors, and mentors team members.