Top Remote Operations & Support Jobs in Dallas-Fort Worth, TX

The Global Head of Operations at QSIC will build and scale operations for their intelligent audio platform, leading global teams, managing installations, overseeing customer support, and ensuring operational excellence across multiple regions.

The Executive Administrative Assistant will provide personalized secretarial and administrative support, manage communications, schedule meetings, make travel arrangements, and handle documentation.

Investigate suspicious fraud and AML activity across Moov's payments network, manage KYC/KYB onboarding queues, perform enhanced due diligence and underwriting, validate partners with support and banks, author investigative reports and escalations, and help develop FRAML processes and tooling to ensure regulatory and card-network compliance.

Create, edit, and proofread technical documentation and knowledge-base content for internal and external customers. Develop documentation frameworks, templates, information architecture, and training materials. Collaborate with SMEs, prioritize content requests, manage small-to-medium projects, ensure quality control and standards compliance, and support knowledge management and IT service practices (KCS/ITIL). May mentor interns and act as team lead when required.

Drive IT operational maturity and financial management by analyzing spend and operations, managing renewals and PO lifecycle, delivering reports, advising leadership on budget optimization, vendor rationalization, and process improvements.

Coordinate and provision client system access during new client implementations and expansions. Liaise with clients and internal teams, document protocols, track access requests via ticketing, train Maintenance Specialists, and ensure timely, HIPAA-compliant access provisioning and reporting.

Provide customer service to agents via phone/chat/email, process policy tasks, review and update policy records, prepare cancellation/non-renewal notices per state guidelines, ensure compliance, coordinate with departments and carriers, follow SOPs, and cross-train peers.

Handle and adjust third-party liability, general liability, and commercial auto claims from investigation through disposition. Manage reserves, vendors and independent adjusters, prepare substantive claim and reinsurance reports, identify subrogation/risk transfer, and communicate with clients, brokers, and legal counsel.

Make high-volume outbound calls to investigate auto accidents, determine responsible payers, submit bills and documentation to insurers, follow up on denials, and support audits and reporting to maximize payments for medical provider clients.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Lead enterprise operations to translate strategy into measurable execution: build operating rhythms, PMO governance, KPI frameworks, and cross-functional forums. Drive AI-enabled workflow transformation, resource planning alignment with Finance, and lead a global team of 20+ to improve accountability, decision-making, and execution quality at scale.