Top Remote Edtech Customer Success & Experience Jobs

The Customer Happiness Manager will communicate with families to provide support, build relationships, and improve program quality through feedback. Responsibilities also include administrative duties and managing a team member.

The Associate Director, Digital Experience drives user-focused digital experiences, collaborating across teams to enhance enrollment journeys and utilize data-driven insights for product and strategy improvements.

The role involves managing post-sale relationships with large school districts, driving product adoption, and maintaining strategic conversations with senior stakeholders. It requires excellent communication skills and experience in public sector accounts.

The Senior Customer Success Operations Manager will enhance analytical systems for the CS team, drive data visibility for decision-making, and lead cross-functional programs focused on customer retention and efficiency.

Manage a regional portfolio of elementary school partners, focusing on sales, account management, and partnership development. Responsibilities include engaging schools, presenting solutions, ensuring partner satisfaction, and traveling for meetings and events.

The School Success Associate will train educators, develop educational materials, and facilitate Edpuzzle adoption in schools, while traveling to support projects and events.

The Customer Support Specialist will assist customers via chat, email, and phone, resolve product issues, and maintain quality performance in a high-volume environment.

The Customer Success Manager will build relationships with school partners, address their concerns, analyze data for insights, and ensure customer satisfaction by providing training and support.

The Science Communications Intern develops content for various formats, translating scientific concepts for general audiences, supporting funder proposals, and creating social media content, all focused on climate science.

The Client Strategist will lead strategic planning for enrollment campaigns, analyze data, manage client accounts, and ensure project timelines are met. They will also create professional content and collaborate with internal teams to meet enrollment goals.