Top Remote Biotech Customer Success & Experience Jobs

The Client Relationship Manager provides white-glove client support, enhances customer retention, manages onboarding, monitors client activity, and utilizes Salesforce CRM to document interactions and improve operational effectiveness.

This role involves providing support to veterinarians and technicians by answering inquiries, resolving issues, and clarifying lab test results while utilizing various communication channels.

Responsible for monitoring cardiovascular medical device studies, ensuring compliance with FDA regulations, and fostering effective relationships with stakeholders.

The Director of Tech Customer Success manages teams, develops technology-driven strategies, analyzes market trends, and ensures excellent customer relationships to drive business growth.

As a Business Development Intern, you will automate data reviews, improve Salesforce workflows, analyze pipeline health, and contribute to account planning while gaining exposure to biopharma market strategies.

The Customer Support Specialist provides technical support for NGS workflows, troubleshooting issues and translating bioinformatics concepts for Newborn Screening scientists. The role includes collaboration with teams to escalate defects and support software demonstrations, requiring up to 40% travel for on-site training.

The Pharmacovigilance Scientist develops safety strategies, analyzes safety data, authors safety documents, collaborates across teams, and evaluates safety issues for drug products.

The Associate Director of Scientific Communications will develop and review materials for medical and congress events, ensuring alignment with scientific standards. The role involves translating complex data into clear narratives, collaborating with various stakeholders, and maintaining compliance. Success depends on a strong scientific foundation and the ability to work in a fast-paced environment.

Lead regional clinical application efforts for radiopharmaceutical products in the Northeast: build KOL/HCP relationships, provide technical training and support for imaging/therapy workflows, support field research and clinical trials, ensure compliance with regulations and company policies, and provide on-site and congress-based scientific support.

The Key Account Manager is responsible for managing sales activities, developing new accounts, maintaining existing ones, and ensuring customer satisfaction for ADS customers in the Mid-Atlantic region.