Top Remote Biotech Customer Success & Experience Jobs

The Regional Account Manager will lead a team, expand client relationships, ensure satisfaction, and drive account growth through collaboration with sales and customer success teams.

The Payer Engagement Account Director will drive payer opportunities, build relationships with payer accounts, lead meetings, and translate interest into agreements. Requires navigating complex organizations, maintaining pipeline management, and collaborating across functions to support evidence and access requirements.

Lead onboarding, training, and adoption for Weave's AI-driven SaaS platform; customize document templates; establish CS processes; drive account advocacy, renewal, and expansion; act as customer-product conduit; provide virtual and in-person enablement (up to 50% travel).

Support customer success activities by executing assigned tasks, coordinating cross-functional teams, analyzing account data, preparing materials, and helping improve processes to deliver a consistent, high-quality customer experience.

The role involves achieving sales goals, managing leads in Salesforce, educating families on services, and nurturing client relationships in a fast-paced environment.

Lead and expand Academic Medical Center partnerships post-acquisition by building senior stakeholder relationships, driving adoption, partnering cross-functionally with Sales, Product, Engineering, and Implementation, managing partnership operations, performance tracking, reporting, and scaling provider success teams.

Lead a portfolio of pharmaceutical accounts, oversee 2-4 Client Success Managers, drive retention, expansion, and ROI. Develop account growth plans, manage MLR/content approvals, run QBRs, collaborate cross-functionally, mentor team, and escalate/rescue risks to protect revenue and client satisfaction.

The EMR Success Manager leads a team ensuring customer success with EMR integrations, manages operations, drives technical leadership, and partners cross-functionally to enhance the integration experience.

As a Technical Application Scientist, you will support customer inquiries, troubleshoot issues, provide training, and advocate for customer feedback while collaborating with various teams.

Provide responsive, empathetic support across email, phone, chat, and social channels; troubleshoot orders, technical and billing issues; escalate complex cases; document interactions; create support content; collaborate with engineering, product, and sales to improve customer outcomes in a remote, shift-based environment.