Top Remote Customer Success & Experience Jobs in Columbus, OH

The Technical Customer Success Manager will manage demos, onboarding, and early customer success, enhancing customer experiences post-sale and facilitating deal closures.

Assist students with the financial aid process, explaining options, determining eligibility, and ensuring compliance with regulations while providing excellent customer service.

Join Delve's Talent Community to express interest in future roles that match your skills and background. You'll be contacted with opportunities.

The Founding CSM will lead post-sale experiences, manage customer onboarding, retention, and expansion while creating playbooks to enhance customer success at Endless Commerce.

Provide empathetic financial guidance to participants, addressing financial challenges, delivering support, and creating educational content while working independently.

Lead the Customer Success Enablement function to develop onboarding, adoption, expansion, and retention programs. Build and coach a high-performing enablement team, align cross-functional launch priorities, measure OKR-tied outcomes, run Gong call reviews, and create AI-assisted content and role-play certification to drive expansion ARR and retention.

This role invites candidates to join Nutrafol's Talent Community for potential future job opportunities. Details about upcoming positions may be shared later.

Lead and scale client services across marketplaces, align Creative and Logistics for integrated delivery, design repeatable protocols to increase LTV and NRR, manage client lifecycle and P&L ($20M+), expand beyond Amazon into other retail channels, build client health scoring and feedback loops, train teams, and partner with Finance/Operations to standardize SOWs and pricing.

Lead and build the Customer Success function for enterprise value-based care customers. Drive customer satisfaction, retention, expansion, and usage growth by defining processes, KPIs, and cross-functional initiatives; manage enterprise relationships, identify upsell opportunities, and own revenue growth while cultivating customer advocates.

Manage post-sale relationships for assigned accounts, act as a trusted advisor on DemandFactor offerings, coordinate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive client satisfaction and growth.