Top Remote Customer Success & Experience Jobs in Columbus, OH

Manage a high-volume book (~150+ SMB accounts), drive adoption and renewals of Hinge Health MSK programs, provide data-driven reporting and recommendations, coordinate escalations with internal teams, and identify expansion opportunities to maximize client retention and satisfaction.

Manage employer accounts as the primary post-sale contact, drive retention, reduce churn, identify expansion opportunities, and support account growth. Lead account reviews, trainings, webinars, demos, and strategic engagements. Educate customers on recruiting best practices, coordinate cross-functional teams, and implement process improvements within the employer success function.

Own renewal and expansion outcomes across a high-volume portfolio of SMB SaaS accounts. Manage GRR and NRR targets, forecast and document pipeline activity in the CRM, negotiate contract expansions, identify upsell and cross-sell opportunities, and engage customers throughout renewal and growth conversations. Partner with Customer Success Specialists, Product, Sales, Service Delivery, and Customer Experience to improve account health, product adoption, and execution. Surface customer feedback, manage risks, and contribute to SMB growth strategy.

Own end-to-end technical success for enterprise data partners, from sandbox onboarding through production optimization. Serve as the primary technical contact, maintain API reliability and SLA compliance, monitor integrations, troubleshoot distributed and asynchronous systems, translate partner needs into technical specifications, and collaborate with engineering teams to improve APIs, streaming pipelines, and data contracts. Create documentation, playbooks, architecture diagrams, and escalation processes while communicating effectively with technical and executive stakeholders.

Build and scale the Account Management function for an insurance lead distribution platform. Own buyer retention, spend growth, account planning, outreach, KPI development, escalations, and feedback loops. Initially operate as an individual contributor, then establish the playbook, business case, staffing plan, and team structure for a future account management organization.

Build and scale the Account Management function for an insurance lead distribution platform. Own buyer retention, spending growth, account planning, outreach, KPI development, escalations, and feedback loops. Create the account management playbook, establish team processes, and develop the business case and staffing plan for a future team. The role initially operates as an individual contributor before expanding into team leadership.

Own strategic law firm and legal department relationships, advising clients on legal AI adoption and transformation. Drive renewals, expansion, and net revenue retention while developing tailored AI roadmaps, leading executive business reviews, measuring ROI, and addressing account risks. Collaborate with Sales, Product, Engineering, and Forward Deployed Engineers to improve adoption and product outcomes. Represent NetDocuments at industry events and contribute to customer success best practices.

Own post-sale relationships for a portfolio of B2B SaaS accounts from onboarding through renewal and expansion. Develop tailored adoption plans, monitor usage and support patterns, identify renewal risks, and lead customer conversations. Partner with sales on handoffs and collaborate with support and product to resolve issues. Support technically sophisticated customers running self-hosted or open-source Plane deployments, including those in regulated and enterprise environments.

Manage and grow a portfolio of customer accounts throughout the lifecycle. Build stakeholder relationships, lead account planning and business reviews, improve adoption and retention, and identify renewal, cross-sell, upsell, and expansion opportunities. Analyze customer and water-system data to provide recommendations, monitor account health, and address risks. Collaborate with Sales, Product, Operations, Finance, Support, and Field Services while forecasting revenue opportunities and advocating for customer needs. The role is remote in the U.S. with travel up to 20%.

Lead the US Customer Success and Implementation organization, overseeing retention, churn, expansion enablement, customer health, onboarding, implementation performance, KPI reporting, and operational scalability. Develop team leaders and senior CSMs, manage executive customer escalations, standardize processes, improve forecasting and automation, and align customer feedback with Product, Marketing, Sales, and company strategy.