Top Remote Customer Success & Experience Jobs in Columbus, OH

The Client Success Manager drives client adoption, builds partnerships, monitors key health indicators, and translates business challenges into actionable learning strategies.

Own end-to-end technical success for enterprise data partners, from sandbox onboarding through production optimization. Serve as the primary technical contact, maintain API reliability and SLA compliance, monitor integrations, troubleshoot distributed and asynchronous systems, translate partner needs into technical specifications, and collaborate with engineering teams to improve APIs, streaming pipelines, and data contracts. Create documentation, playbooks, architecture diagrams, and escalation processes while communicating effectively with technical and executive stakeholders.

Build and scale the Account Management function for an insurance lead distribution platform. Own buyer retention, spend growth, account planning, outreach, KPI development, escalations, and feedback loops. Initially operate as an individual contributor, then establish the playbook, business case, staffing plan, and team structure for a future account management organization.

Manages post-sale customer accounts, driving adoption, retention, renewals, expansion, and value realization. Develops success plans, monitors customer health metrics, conducts business reviews, resolves challenges cross-functionally, and advocates for customer needs. Uses CRM and customer success platforms to analyze usage data, identify risks and growth opportunities, and provide actionable recommendations to stakeholders.

Provide functional support for Sage Intacct and related integrations, troubleshooting complex and escalated customer issues through resolution. Responsibilities include ticket triage, SLA management, root-cause analysis, documentation, customer communication, knowledge-base development, process improvement, and coaching support team members. The role also builds customer relationships and collaborates with consulting, sales, and support teams to improve product adoption and service quality.

Build and scale the Account Management function for an insurance lead distribution platform. Own buyer retention, spending growth, account planning, outreach, KPI development, escalations, and feedback loops. Create the account management playbook, establish team processes, and develop the business case and staffing plan for a future team. The role initially operates as an individual contributor before expanding into team leadership.

Own strategic law firm and legal department relationships, advising clients on legal AI adoption and transformation. Drive renewals, expansion, and net revenue retention while developing tailored AI roadmaps, leading executive business reviews, measuring ROI, and addressing account risks. Collaborate with Sales, Product, Engineering, and Forward Deployed Engineers to improve adoption and product outcomes. Represent NetDocuments at industry events and contribute to customer success best practices.

Own post-sale relationships for a portfolio of B2B SaaS accounts from onboarding through renewal and expansion. Develop tailored adoption plans, monitor usage and support patterns, identify renewal risks, and lead customer conversations. Partner with sales on handoffs and collaborate with support and product to resolve issues. Support technically sophisticated customers running self-hosted or open-source Plane deployments, including those in regulated and enterprise environments.

Manage and grow a portfolio of customer accounts throughout the lifecycle. Build stakeholder relationships, lead account planning and business reviews, improve adoption and retention, and identify renewal, cross-sell, upsell, and expansion opportunities. Analyze customer and water-system data to provide recommendations, monitor account health, and address risks. Collaborate with Sales, Product, Operations, Finance, Support, and Field Services while forecasting revenue opportunities and advocating for customer needs. The role is remote in the U.S. with travel up to 20%.

Leads the unified post-sales organization across onboarding, customer success, and technical support for three SaaS brands. Designs the operating model, processes, metrics, and organizational structure; drives retention, expansion, churn reduction, cost efficiency, and customer satisfaction. Uses AI, automation, and data to improve service delivery, identify risks and opportunities, support cross-functional alignment, and integrate post-M&A teams and practices.