Top Remote Operations & Support Jobs in Columbus, OH

Leads Azelis SHEQ/Product Stewardship and Regulatory Affairs activities across the United States and Canada. Oversees regulatory compliance, product stewardship, licensing, permitting, transportation compliance, regulatory risk, audits, product documentation, ERP master data, certifications, quality complaints, and supplier/customer support. Manages and develops the PSRA team, establishes KPIs, drives process improvements, supports commercial growth, maintains regulatory knowledge, and represents the company with agencies and industry associations. Travel of up to 20–30% is required.

Owns strategy, standards, and best practices for recipe and application/task configuration processes. Analyzes customer workflows, gathers requirements, builds scalable solutions, establishes quality assurance and governance practices, manages intake and prioritization, and drives automation and continuous improvement. The role partners with Product, Client Services, Support, and external providers to ensure accurate, consistent, and efficient implementation delivery.

Own Bridge’s go-to-market operating system as its first dedicated GTM Operations hire. Responsibilities include architecting HubSpot, integrating marketing, sales, onboarding, and account management systems, automating manual workflows, building outbound processes, creating enablement resources, and delivering dashboards, forecasting, and decision support. The role partners with the Head of Growth to improve seller productivity, data quality, revenue per seller, and scalable GTM infrastructure without adding headcount.

Investigates individual claims, interprets health and excess insurance plans, audits claim documentation and benefit payments, determines liability, establishes and updates reserves, authorizes appropriate payments, and communicates coverage decisions to third-party administrators and clients. The role also refers high-dollar or trigger-diagnosis claims to specialized departments and requires medical terminology, claims analysis, policy interpretation, confidentiality, and Microsoft Office proficiency.

Own the company’s business and people operations infrastructure, including utilization, capacity and workforce planning, margin reporting, delivery processes, people operations, tool governance, and AI automation. Manage two operations and recruiting team members, establish operating cadences, improve reporting accuracy, optimize SOPs and workflows, and deploy production AI systems. Partner with executive leadership to support hiring, compensation, profitability, organizational planning, and scalable service delivery.

Supports Digital Experience Center operations across multiple financial institution clients. Configures and administers CCaaS platforms, IVR routing, conversational AI, electronic forms, knowledge content, reporting, and vendor cases. Assists with client implementations, testing, documentation, release reviews, incident tracking, troubleshooting, and post-launch stabilization. The role requires careful validation, analytical problem-solving, cross-functional collaboration, and delivery of accurate client-facing operational assets in a remote environment.

Provides remote executive and administrative support, including calendar and inbox management, meeting coordination, proposal preparation, process documentation, CRM and database administration, SharePoint file organization, project coordination, vendor communication, and optional QuickBooks invoicing support.

Administer and optimize the Filevine legal technology platform for client law firms. Advise on configurations and workflows, troubleshoot technical issues, manage feature rollouts, support onboarding and offboarding, audit business processes, and drive platform adoption. The role also includes creating documentation, training users, providing technical support, managing integrations and automation, and leading cross-functional initiatives during Eastern Time Zone hours.

Processes new and renewal certificates of insurance for commercial lines clients. Reviews policy and contract information, compares data against guidelines, communicates with account managers, enters and maintains electronic records, and prepares insurance documents for delivery. Provides customer service to insured parties while managing high-volume work accurately and efficiently. Uses Applied Epic or similar agency management systems, Microsoft Office applications, and CSR24.

Leads Docker’s global Information Technology organization, overseeing help desk services, application management, device lifecycle logistics, internal productivity tools, service metrics, SLAs, and continual improvement. Develops multi-year IT strategy and technology roadmaps, architects and optimizes the SaaS and cloud application ecosystem, manages technical debt, and partners with executives and technical leaders to support business growth. Builds a metrics-driven, customer-focused team and advances AI- and automation-first practices.