Top Remote Operations & Support Jobs in Columbus, OH

Review and assess domain-specific documents, provide structured feedback, and ensure quality, accuracy, relevance, and adherence to evaluation guidelines. The fully remote independent contractor role offers flexible scheduling, weekly payments, and project-based work for candidates with a bachelor’s degree, relevant professional experience, strong analytical and writing skills, and proficiency in Microsoft Office.

Owns POS reporting, item-level demand forecasting, P&L analysis, assortment and pricing insights, SKU and inventory recommendations, and commercial dashboards for ZURU’s US Sales and Commercial teams. Presents financial and retail performance insights to internal stakeholders and retailer partners, supports line reviews and joint business plans, and improves scalable reporting and planning processes.

Supports the Director of Operations and senior team with office management, supplier coordination, facilities support, meeting and visitor arrangements, courier logistics, stock control, customer enquiries, administrative projects, and operational planning. The role maintains office efficiency, liaises with clients and suppliers, manages records and procedures, and supports the London Production Centre while delivering professional, confidential service.

Resolves customer concerns through phone and virtual chat, educates customers on products and website functionality, manages escalated issues, documents interactions, provides feedback, and completes administrative tasks while maintaining professionalism and accuracy.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Own Ditto’s ambassador program and campus growth operations across 733 college campuses. Recruit, train, support, and manage distributed student ambassadors; create repeatable launch playbooks; oversee campus campaigns, supplies, budgets, and reporting; gather student feedback; coordinate with marketing, product, matching, and support teams; and hire the community organization as it scales.

Administer GoHighLevel CRM pipelines, campaigns, contacts, and automations; build digital workflows; manage ClickUp tasks; maintain WordPress sites; support Stripe, API, and system integrations; troubleshoot workflow issues; research AI tools; streamline manual processes; assist with marketing, social media, and reporting; and explain technical solutions to non-technical stakeholders.

Own premier customer accounts and escalated support tickets through resolution, coordinating cross-functional teams and managing churn risk. Provide expert support for Shippo’s webapp and API, de-escalate sensitive or executive-level issues, identify recurring product problems, and provide product feedback. Mentor specialists, conduct training, create documentation, and use AI-assisted tools for ticket research, quality assurance, and pattern analysis.

Provides first-level remote technical support for hardware, software, networks, Microsoft 365, cloud services, user accounts, and access management. Installs and maintains devices, monitors ticket requests, supports onboarding, documents solutions, assists with deployments and upgrades, and helps maintain secure technology systems. The role also improves support processes, delivers user training, and provides responsive customer service to employees.

Creates, reviews, edits, and manages complex cybersecurity professional services documents, including Statements of Work and Change Orders. Coordinates stakeholders, review cycles, approvals, signatures, tracking, and version control. Performs quality assurance, maintains process documentation, researches information, supports process improvements, and mentors team members. Requires advanced professional writing, editing, proofreading, organization, decision-making, and multitasking skills in a fast-paced environment.