Top Remote Operations & Support Jobs in Columbus, OH

Lead safety and compliance strategy for fleet customers: advise sales and product teams, design professional services and onboarding, develop safety programs and regulatory advocacy, build brand thought leadership, and support customer engagements to reduce risk and costs.

Manage initial long-term care eligibility determinations by reviewing medical and policy documentation, conducting detailed information-gathering calls, composing decision letters, communicating outcomes to policyholders, and partnering with medical, legal, and customer resources. Maintain timely, compliant, and well-documented case files and represent the company in deposition or trial when required.

Provides technology support for commercial real estate applications, managing ServiceNow tickets, resolving incidents, performing light application support, maintaining data, and implementing non-technical configuration updates. The role also supports business process analysis, vendor issue resolution, technology changes, and internal user assistance through email and ticketing workflows. Responsibilities include troubleshooting software and hardware, maintaining network systems, gathering project data, and mentoring team members.

Provides technical product support to global capital markets clients using proprietary document management, composition, and print workflow systems. Responsibilities include gathering requirements, configuring accounts and templates, troubleshooting data and formatting issues, resolving or escalating technical problems, training clients, preparing documentation, supporting upgrades and UAT testing, and providing product feedback. Requires third-shift availability, weekend and holiday work, strong communication and organization, and 5–6 years of relevant administrative or operational support experience.

Lead Revenue Operations, owning CRM architecture, data infrastructure, forecasting, reporting, compensation and territory design, and oversight of Deal Desk and Enablement. Drive GTM alignment, implement revenue technology and AI-powered automation, and support PLG and enterprise motions to scale ARR and operational efficiency.

The job description does not provide specific responsibilities or required qualifications for the SAA Operations Architect and Team Lead role. It primarily outlines compensation, benefits, equal opportunity employment, and application accommodation information.

Provide high-level strategic and operational support to a Senior Vice President and Senior Director in an AI & Autonomous Systems organization. Manage complex, high-volume calendars, coordinate domestic and international travel, oversee expense reconciliation and budgets, and lead large-scale executive events. Act as a trusted liaison, exercise discretion with confidential matters, and proactively optimize executive time and cross-functional collaboration.

Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.

Supports the CEO and CFO through complex calendar, email, meeting, travel, communication, and executive coordination management. Prepares agendas, pre-reads, meeting logistics, documentation, notes, decisions, and follow-ups. Uses AI-enabled tools, automation, and integrated workflows to organize information, reduce administrative friction, improve retrieval, and maintain executive context. Handles confidential information, coordinates leadership, board, investor, and company meetings, and builds strong cross-functional relationships.

Own Sales and Onboarding Revenue Operations for Retail, partnering with leaders to improve pipeline, conversion, sales productivity, onboarding throughput, capacity planning, and time-to-go-live. Analyze operational data, design pilots, define process and system requirements, manage cross-functional initiatives, and drive implementation, adoption, and measurement. Use generative AI and automation to reduce administrative work and improve field productivity across Sales and Onboarding teams.