Top Remote Customer Success Jobs in Columbus, OH

Owns post-go-live relationships with health system customers, driving retention, adoption, measurable clinical and operational outcomes, executive business reviews, risk forecasting, and expansion into additional use cases. The role manages a named account portfolio, builds ROI cases, supports workflow change, and partners with Sales on commercial growth. It requires executive engagement with clinical, operational, and financial leaders and includes 25–40% travel.

Lead customer success for Edmentum’s largest enterprise education partnership in New York City. Manage strategic account retention, renewals, expansion, executive relationships, and measurable customer outcomes. Hire and develop Enterprise Customer Success Managers, establish success standards and playbooks, forecast renewals, mitigate risk, and collaborate with Sales, Product, and Professional Learning teams. The role is remote but requires regular local engagement with district leaders, customers, and employees.

Own enterprise customer relationships from implementation handoff through renewal and expansion. Drive retention, adoption, customer outcomes, executive alignment, risk mitigation, renewals, and commercial negotiations. Serve as a workflow consultant and product subject matter expert, lead onboarding and enablement, coordinate escalations, and communicate customer insights to Product, Engineering, Sales, and Support.

Manage B2B and enterprise customer relationships through onboarding, hardware activation, cellular setup, platform training, and ongoing account health monitoring. Lead enterprise trials, resolve technical escalations, support retention, identify expansion opportunities, and collaborate with sales, support, and product teams. Track usage metrics, conduct customer check-ins, deliver training, and develop onboarding resources and success playbooks.

Leads post-sales delivery and customer success for strategic Microsoft customers. Builds customer and partner relationships, aligns Microsoft and partner resources to business priorities, drives cloud adoption and consumption, manages success plans and delivery programs, resolves blockers, tracks operational health, and communicates escalations. Translates customer needs into Azure, Modern Work, Dynamics, and cross-cloud solutions while coordinating stakeholders to achieve measurable business outcomes.

Own post-sale customer relationships, renewals, growth, adoption, onboarding, and executive business reviews. Serve as a trusted advisor and subject matter expert while advocating for customers internally with clinical, implementation, engineering, product, and support teams. Build customer champions, identify expansion opportunities, communicate value through data and stories, and ensure customers achieve desired outcomes from Sensi’s home-care solution.

Manages strategic health plan payer accounts, client satisfaction, service delivery, project lifecycles, financial results, and account growth. Leads cross-functional initiatives, resolves escalated issues, monitors account health and analytics, identifies efficiency improvements, partners with sales on expansion opportunities, and supervises, coaches, and develops Client Success Managers and Delivery Specialists.

Own a portfolio of automotive dealership accounts from onboarding through long-term success. Lead onsite platform launches and training, conduct follow-up sessions and strategic reviews, drive product adoption and customer retention, identify expansion opportunities, monitor engagement, maintain client relationships, and relay customer feedback to internal teams. The remote role requires nationwide travel of up to 50%.

Build and optimize in-product customer experiences using Pendo, JavaScript, HTML, and CSS. Manage onboarding, feature adoption, retention messaging, guide governance, segmentation, analytics, A/B testing, documentation, and integrations with customer success platforms and CRMs. Partner with Product, UX, Support, Marketing, Sales, data, and technical teams to translate business goals into effective digital customer journeys.

The Client Success Manager owns assigned client relationships, coordinating communication, deliverables, risks, renewals, utilization, contracts, invoicing, platform adoption, and cross-functional execution. The role maintains Salesforce and project records, monitors service obligations, supports business reviews and presentations, and promotes client satisfaction, retention, and growth. It partners with consultants and teams across consulting, clinical, product, data, finance, and contracting. The position is fully remote and requires travel up to 25% as needed.

Own assigned client relationships by coordinating communications, deliverables, renewals, utilization, invoicing, platform adoption, and cross-functional service delivery. Maintain Salesforce and project records, monitor contractual obligations and risks, support business reviews and client presentations, and promote retention and account growth. The role partners with consultants and internal teams to ensure commitments are completed and clients receive proactive updates. Travel to client sites may be required up to 25%.

Lead customer success strategy for enterprise and mid-market healthcare clients, owning net revenue retention, renewals, expansion, platform adoption, and value realization. Manage and grow a Customer Success team, build scalable playbooks and workflows, resolve escalated operational and technical issues, conduct executive business reviews, and collaborate with Product, Engineering, and Implementation teams. Maintain executive relationships with health systems and revenue cycle leaders while using customer and product data to reduce churn and identify growth opportunities.

Drive adoption, value realization, retention, and expansion for Adobe Experience Cloud customers. Manage client relationships, define success metrics, track ROI and adoption, lead value realization programs, identify risks and upsell opportunities, support strategic reviews, engage stakeholders, troubleshoot adoption challenges, and coordinate escalations across consulting and delivery teams.

Manage enterprise customer accounts, providing technical support, platform education, issue resolution, account strategy, and growth planning. Serve as a trusted Pacvue and retail media expert, escalate and document technical issues, collaborate with product and engineering teams, develop onboarding content, and improve internal workflows. The role requires strong digital advertising platform expertise, analytical ability, customer management skills, and familiarity with ecommerce and retail media platforms.

Manage ACOM customer accounts across the Americas, serving as the primary post-delivery contact. Build stakeholder relationships, drive adoption and value realization, monitor account health, support renewals, identify expansion opportunities, coordinate issue resolution, manage escalations, capture product feedback, and maintain accurate CRM and customer success records. The role requires extensive experience with mission-critical communications platforms and involves 50% travel.

Manage regional customer accounts after delivery, build stakeholder relationships, monitor customer health and adoption, support renewals, identify expansion opportunities, coordinate issue resolution, capture product feedback, and maintain account data. The role partners cross-functionally with Sales, Support, Product, Engineering, Marketing, Finance, and Operations while traveling extensively to support public safety and critical communications customers.

Serves as a strategic customer advisor, building relationships, driving technology adoption, developing success plans, providing training, resolving escalated issues, conducting health checks, and identifying renewal and upsell opportunities. The role manages customer outcomes and revenue retention across an assigned territory, requiring strong communication, analytical, presentation, and prioritization skills. Travel of 20–30% by air and car is expected.

Own post-sales customer success for LaunchDarkly accounts, guiding onboarding, implementation, adoption, risk mitigation, renewals, and expansion. Provide technical and prescriptive guidance to developer-focused customers, build champions and executive relationships, coordinate cross-functional teams, and manage retention and renewal forecasts. The role requires strong customer success, sales, project management, and technical product experience, preferably in DevOps.

Owns enterprise customer onboarding, rollout plans, adoption, health monitoring, renewals, forecasting, and expansion opportunities. Partners with Sales, Support, Product, and other teams to resolve issues, gather feedback, and drive customer outcomes. Serves as the primary customer contact while developing expertise in Coder’s platform and providing guidance to technical and executive stakeholders.

Own enterprise customer onboarding, deployment, adoption, technical success plans, renewals, and expansion opportunities. Guide customer administrators and platform teams on configuration, deployment readiness, and best practices while coordinating complex issues with Solutions, Support, Product, and Engineering. Monitor customer health, usage, risks, and adoption milestones; serve as the primary customer contact and provide actionable product feedback. The role requires strong technical fluency across cloud infrastructure, DevOps, developer tools, and SaaS or self-hosted deployments.

Own the post-sale customer journey for software accounts, including onboarding, technical setup, training, adoption, renewals, retention, support, and expansion. Lead customer meetings and business reviews, create educational content, identify renewal risks, partner with sales, and improve customer success processes and engagement templates.

Lead and develop a team of Implementation Customer Success Managers while overseeing multiple Datarails implementation projects from planning through deployment. Serve as a customer and internal escalation point, monitor timelines and scoped hours, manage project risks, conduct customer status meetings, and ensure successful handoffs. Collaborate with Sales, Product, R&D, and live teams to improve implementation processes, playbooks, customer journeys, and product feedback.

Drive adoption, optimization, and expansion of fraud and investigative solutions for insurance carrier clients. Partner with claims, SIU, fraud, sales, product, and client success teams to improve fraud detection, investigative efficiency, referral quality, and customer outcomes. Analyze usage data, demonstrate ROI, support implementations, develop best practices, and contribute to retention and revenue growth.

Manage approximately 35 high-touch enterprise customer accounts, building senior-level relationships and helping customers maximize software value. Analyze product usage and engagement data, coach customers on best practices, identify upsell and cross-sell opportunities, solve complex problems, and improve customer experiences. Report KPIs, collaborate on product and process improvements, and mentor new team members.

Manage a portfolio of construction ERP customers as their primary advisor. Drive adoption, business outcomes, retention, and expansion through success plans, business reviews, stakeholder engagement, health-data analysis, and proactive risk mitigation. Coordinate escalations and solutions with Renewals, Support, Product, Sales, and Professional Services. Translate customer feedback into product improvements while using AI-enabled tools to prioritize opportunities and risks.