Top Remote Customer Success Jobs in Chicago, IL

Alto is seeking to connect with potential job candidates through their Talent Community. They aim to build a diverse team passionate about making their investment solutions accessible to everyday investors. Opportunities for future roles may arise as the company grows.

Socium Media is a performance marketing agency seeking exceptional talent to join their team. The agency focuses on helping brands grow their business and recognizes the importance of employee well-being. They offer various benefits, including unlimited PTO, healthcare coverage, and a 401(k) plan. The job encourages applicants who may not meet all criteria but are excited about the opportunity.

The Head of Customer Success will lead client relationships during implementation, focusing on retention, renewals, and customer satisfaction. They will develop strategies, set timelines for launches, nurture customer accounts, and collaborate with internal teams to ensure a successful post-sales experience.

The Client Manager is responsible for managing day-to-day activities of client accounts, including policy reviews, contract negotiations, and preparing renewal documents. They develop and maintain relationships with clients and insurance markets, coordinate service delivery for assigned accounts, and stay informed on regulatory changes, while contributing to internal improvements and mentoring colleagues as needed.

The Senior Customer Success Manager will drive the customer success strategy, manage enterprise-level client relationships, ensure timely execution of services, and identify opportunities for improvements in technology stacks. Key responsibilities include managing client satisfaction, conducting regular meetings, delivering executive reports, and collaborating with sales for expansion and renewal opportunities.

The Client Strategist will lead business development efforts and shape client engagements through insights and research. Responsibilities include managing relationships with key accounts, ensuring alignment between client needs and company services, and facilitating smooth transitions for clients. The role requires strong communication skills, organizational abilities, and a focus on maintaining high-quality client relationships.

The Senior Market Research Specialist will lead market research initiatives using quantitative and qualitative methodologies to inform product development and marketing strategies. The role involves managing panels, designing research protocols, conducting surveys, focus groups, and interviews, and analyzing results to produce actionable insights.