Top Remote IT Support & Helpdesk Jobs in Charlotte, NC

Provides Level 2 support for SaaS and custom insurance applications through phone, chat, email, and in-person channels. Troubleshoots access issues and data errors, supports application conversions and implementations, assists with software upgrade testing, follows security and access standards, and escalates complex issues. Requires strong customer service, application troubleshooting, communication, and problem-solving skills. The role is hybrid or remote with approximately 5% travel.

Coordinates and manages major Sev1 and Sev2 incidents for hosted customers, driving service restoration, stakeholder communications, incident documentation, technical action plans, and root-cause reviews. Supports Incident, Problem, and Change Management processes, reporting, SLAs, and escalations. Requires troubleshooting across cloud, virtualized, Unix, Windows, networking, and infrastructure environments, plus participation in an on-call rotation.

Provides frontline technical support for MacBooks, PCs, software, networks, Salesforce, and Jira. Troubleshoots hardware, software, connectivity, audio, and application issues; supports remote employees; trains users; documents resolutions; maintains knowledge resources; and escalates complex problems to higher-level IT staff.

Leads enterprise IT operations supporting cloud infrastructure, applications, identity services, cybersecurity coordination, change governance, and end-user support. Oversees Azure modernization, ServiceNow and Microsoft 365 operations, production releases, compliance activities, incident response, vendors, contractors, and cross-functional technical teams. Provides strategic guidance on modernization, service transformation, operational readiness, and technology investments supporting federal programs and mission operations.

Provides technical support for veterinary diagnostic connectivity, point-of-care blood analyzers, information systems, and integration issues. Troubleshoots customer problems, documents calls, manages product returns and replacement orders, develops fault-isolation procedures, and trains customers and internal teams. Supports veterinary practices, laboratories, and academic settings while coordinating with engineering, quality, repair, product management, sales, and customer service teams. Some travel and occasional physical activity are required.

Own day-to-day IT operations for a global remote workforce, including end-user support, device and access management, onboarding and offboarding, internal systems administration, security controls, compliance audits, process automation, vendor management, and asset tracking. The role partners with Compliance, Engineering, DevOps, and HR to maintain reliable, secure, and efficient IT infrastructure while supporting growth and regulated-industry requirements.

Investigate customer issues involving emails, documents, data, accounts, integrations, and web applications. Configure customer accounts, support onboarding and enterprise integrations, troubleshoot logs and data, escalate well-scoped engineering tickets, and create automation, runbooks, and self-service tools. The role requires technical customer support, SQL and programming knowledge, email delivery expertise, careful data handling, and clear communication with technical and nontechnical stakeholders.

Provides hands-on IT support across employee troubleshooting, identity and access management, device lifecycle management, SaaS administration, security compliance, and process improvement. Responsibilities include onboarding and offboarding users, managing permissions and MFA, maintaining laptops and inventories, administering cloud applications, documenting procedures, and resolving technical issues. The role requires working Monday through Friday, 9 a.m. to 5 p.m. Eastern Time, with opportunities for increasing responsibility.

Provide hands-on IT administration for approximately 230 employees across macOS and Windows. Responsibilities include Tier 1 and Tier 2 support, SaaS and identity administration, endpoint management, onboarding and offboarding, asset inventory, compliance reporting, workflow monitoring, scripting, documentation, lab and VDI support, and vendor coordination.

Manage and optimize Arine’s Support Desk operations, lead Support Desk Analysts, enforce SLAs, oversee ticket triage and escalations, configure ticketing systems, and develop performance dashboards. The role also manages customer communications, knowledge-base content, process automation, and continuous improvement across a remote SaaS healthcare technology environment.