Top Remote IT Support & Helpdesk Jobs in Charlotte, NC

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Leads resolution of complex and escalated hardware, software, and mobility issues. Performs root cause analysis, identifies service improvements, mentors service desk analysts, maintains troubleshooting documentation, supports onboarding and training, ensures ITSM compliance, and coordinates with infrastructure and application teams on recurring incidents and remediation.

Provides Tier 1 and Tier 2 technical support for veterinary hospitals and corporate users. Administers Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, OneDrive, and Intune. Supports Windows and macOS endpoints, networking, VPNs, infrastructure, specialized veterinary equipment, vendors, deployments, acquisitions, and cybersecurity initiatives. Maintains documentation, manages tickets, and delivers responsive customer service in a fully remote environment with occasional travel.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Administer and optimize an Army Salesforce recruiting platform by configuring workflows, security, data, reports, dashboards, integrations, and AI capabilities. Translate business requirements into scalable solutions, support testing and deployments, troubleshoot issues, improve recruiting processes, monitor data quality and adoption, and provide documentation, training, and end-user support. Ensure compliance with Army, DoD, cybersecurity, privacy, and governance requirements while collaborating with product, development, recruiting, and government stakeholders.

Administer and optimize the Army’s Salesforce recruiting platform, including configuration, automation, security, workflows, reporting, integrations, testing, deployments, troubleshooting, and data governance. Translate business requirements into scalable solutions, support users and training, improve recruiting processes, and leverage Salesforce AI capabilities such as Agentforce and Einstein AI. Collaborate with product, development, recruiting, and government stakeholders while ensuring compliance with Army, DoD, cybersecurity, privacy, and data governance requirements.

Provides second-line remote IT support for client end users, resolving escalated Windows, macOS, Microsoft 365, identity, Intune, application, printing, and collaboration issues. Manages onboarding, offboarding, access changes, endpoint deployment, patching, and security compliance. Works within ticket priorities and service-level objectives, documents solutions, creates knowledge articles, identifies recurring problems, and escalates infrastructure issues with detailed troubleshooting information.

Assesses and improves IT systems and applications, supports users through technical tickets, develops solutions, maintains documentation, integrates data from diverse sources, and promotes end-user self-sufficiency. The role also partners with internal and external service providers to meet agreed IT service requirements and develops technical knowledge through a learning plan.

Provides Level 1 technical support for Baxter infusion pumps, software applications, and connected healthcare technologies. Troubleshoots hardware, software, connectivity, and system issues; manages customer cases and tickets; supports RMA activities; guides setup and configuration; escalates complex issues; and maintains compliance with HIPAA, GDPR, and safety requirements.

Provides Tier 1 and 2 software support through portal, email, telephone, and chat. Documents issues, communicates proactively about failures, escalates complex problems to Engineering, and participates in on-call coverage. Maintains knowledge resources, identifies support trends, meets service and satisfaction goals, contributes to projects, and mentors new team members. Requires B2B software support experience, ticketing and CRM proficiency, Windows and Microsoft Office experience, strong communication skills, and familiarity with integration technologies preferred.