Top Remote IT Support & Helpdesk Jobs in Charlotte, NC

Investigate and resolve complex production issues across backend services, data workflows, and technical support systems. Analyze logs, query SQL and MongoDB databases, troubleshoot JSON/YAML configurations, support client integrations, and assist with bug fixes and data validation. Partner with Engineering, Client Operations, and User Support teams to identify root causes, escalate issues, improve workflows, and reduce recurring support problems.

Support global infrastructure as an SME across databases, servers, networks, storage, and application platforms. Provide medium-to-high complexity run-the-business support, incident resolution, project resources, requirements gathering, solution implementation, knowledge articles, and mentoring. Cover 24/7 shifts as required.

Owns internal IT operations for a fully remote telehealth company, including SaaS administration, identity and access management, device lifecycle and MDM, employee technical support, asset management, onboarding and offboarding, documentation, infrastructure operations, and security compliance controls. Leads foundational initiatives such as migrating OneDrive to Google Drive, deploying MDM, centralizing SaaS inventory, standardizing IT processes, and supporting Zendesk administration and integrations.

Administer internal and customer-facing systems across Windows, Linux, identity, endpoints, networking, Microsoft 365, virtual desktops, and remote access. Manage tickets, SLAs, onboarding, access reviews, patching, backups, incident communications, and Tier 1 on-call support. Maintain Azure Virtual Desktop, Entra ID, Active Directory, Linux servers, and collaboration tools while supporting SOC 2 and HIPAA audit requirements. Create Bash and PowerShell automation, documentation, and self-service resources.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Administer, develop, and maintain IT systems supporting VA program data. Design data governance standards, automate workflows with Power Automate and PowerApps, provide technical troubleshooting, and produce documentation, reports, dashboards, and briefing materials. Collaborate with federal stakeholders to improve data quality, system performance, and information dissemination across healthcare-related programs.

Supports and enhances Oracle Fusion HCM systems across Core HR, Talent Management, Recruiting, Benefits, and Workforce Compensation. Configures workflows, maintains documentation, manages eligibility processes, troubleshoots complex HRIS issues, performs testing, develops reports and integrations, supports security and localizations, and partners with HR stakeholders. The role also helps implement AI capabilities and provides technical and functional customer support for cloud and on-premises environments.

Provide first-line technical support to B2B clients, partners, and retail teams in Dutch and English. Resolve device, application, login, pairing, crash, and iPad issues; document interactions in ticketing systems; collaborate with internal teams; and monitor open cases through timely resolution and client satisfaction.

Provides email, chat, and phone support for NoveList products, troubleshooting technical and product issues, assisting daily product operations, collaborating with product, development, sales, and marketing teams, maintaining documentation, supporting QA testing, and providing technical expertise. The role requires two or more years of technical support and workplace Microsoft Office experience.

Administer and optimize Netflix’s global Workforce Management platform and integrations. Responsibilities include data validation, system configuration, user provisioning, licensing, Tier 1 troubleshooting, third-party tool integration, documentation, and process improvement. The role partners with Operations, Engineering, Data Science, Product & Technology, vendors, and other IT teams to maintain platform reliability, data integrity, security, and scalable workforce management solutions.