Top Remote IT Support & Helpdesk Jobs in Charlotte, NC

Provide member-facing and internal technical support focused on RMA and internal tools: diagnose hardware/software issues, manage end-to-end RMA processes, document failures, collaborate with logistics and vendors, escalate and review complex cases, and cross-train to support internal Care Hub tooling while maintaining quality, metrics, and empathetic communication.

Provide first-level support for customer experience systems, monitor system health, perform basic troubleshooting, generate reports, assist documentation, support vendor relationships, and participate in projects and on-call rotation.

Provide onsite IT/OT support for factory and office environments, handling end-user desk support, shop-floor devices (MES scanners, CCTV, access control), incident response for cybersecurity events, patching and remediation, asset lifecycle management, and ServiceNow-based ITSM documentation and coordination with vendors and security teams.

Support deployment, maintenance, and sustainment of learning products in Cornerstone OnDemand: configure courses/playlists, upload and test assets, provide Tier II support, manage user roles, maintain documentation, and produce reports.

Support and maintain endpoint and server environments using KACE and Microsoft technologies. Build and deploy images and packages, create deployment media and custom reports, provide Tier 2/3 triage and remediation, manage AD/GPO and Hyper-V VMs, perform proactive monitoring and vulnerability scanning, and create scripts to automate tasks. Must meet IAT Level II certification baseline and obtain/maintain government clearance.

Serve as primary technical contact for partner banks, troubleshoot API/connectivity/payment issues, manage support queues and incidents, run RCA, create runbooks, and collaborate with Engineering and Product to improve reliability and scalability.

Administer Adobe Creative Cloud licensing, Admin Console, and user provisioning. Provide day-to-day support and troubleshooting for Creative Cloud apps. Support Microsoft Copilot and Power Platform administration, governance, and user enablement. Partner with security/compliance on generative AI and content protection policies, manage deployments and identity integration, monitor service health, create runbooks and documentation, and deliver training and support.

Lead and manage a remote help desk team of IT analysts, own SLA and quality targets, develop KPIs, staff shifts, and partner with operations, product, and employee experience to scale processes, drive automation opportunities, and continuously improve customer support performance.

Provide first-line support for credit union clients using core banking platforms. Troubleshoot member data, transaction processing, account maintenance, and configurations; document tickets; escalate complex issues; assist with installations, updates, training, and knowledge base development while collaborating with product and QA teams.

Provide advanced technical support and escalation for Merge Healthcare products. Troubleshoot complex hardware, OS, network, and medical-imaging issues; handle inbound/outbound calls; document cases in CRM; perform remote upgrades and preventative maintenance; escalate and drive resolutions; contribute to knowledgebase; maintain customer satisfaction. Travel ~10%.

Provide timely end-user IT support by addressing and resolving tickets for largely remote field users. Work part-time, initially on-site for onboarding with possible hybrid schedule thereafter. Use Microsoft 365 tools and follow established procedures, escalating non-routine issues as needed.