Top Remote IT Support & Helpdesk Jobs in Charlotte, NC

Provides email, chat, and phone support for NoveList products, troubleshooting technical and product issues, assisting daily product operations, collaborating with product, development, sales, and marketing teams, maintaining documentation, supporting QA testing, and providing technical expertise. The role requires two or more years of technical support and workplace Microsoft Office experience.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Administer and optimize Netflix’s global Workforce Management platform and integrations. Responsibilities include data validation, system configuration, user provisioning, licensing, Tier 1 troubleshooting, third-party tool integration, documentation, and process improvement. The role partners with Operations, Engineering, Data Science, Product & Technology, vendors, and other IT teams to maintain platform reliability, data integrity, security, and scalable workforce management solutions.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Own and modernize Boulevard’s corporate IT environment, including identity, access, endpoints, SaaS applications, device management, onboarding, offboarding, and service delivery. Build scalable operating standards, automation, governance, documentation, metrics, and self-service workflows. Resolve complex technical issues, manage vendors, lead IT programs, and partner with Security, People, Finance, Legal, Engineering, and business leaders on compliance, continuity, and technology strategy.

Provide remote desktop and IT support for hardware, software, account, and access issues. Manage device provisioning, asset tracking, macOS troubleshooting, system updates, Okta identity access, SaaS requests, Google Workspace, and Jira administration. Document solutions, maintain knowledge resources, support onboarding and compliance, and collaborate with IT and Security teams. The role requires strong communication, remote workforce support experience, broad SaaS troubleshooting ability, and comfort managing multiple ticket priorities.

Leads enterprise major incident response, coordinates cross-functional teams during outages, drives service restoration, and provides executive communications. Improves cloud platform reliability through monitoring, observability, resiliency, automation, and root-cause remediation. Maintains incident procedures, runbooks, ServiceNow documentation, and operational metrics while supporting ITIL and SRE practices. Requires participation in an after-hours and weekend on-call rotation.

Provides onsite and remote desktop and site support for TSA locations. Duties include troubleshooting hardware, software, connectivity, peripherals, and endpoints; installing, configuring, replacing, and validating equipment; handling IMAC and break/fix activities; documenting tickets and assets; coordinating escalations, vendors, logistics, dispatches, and customer communications; and supporting deployments, projects, surge activities, and service continuity.

Administers and supports university business systems, including ServiceNow, by managing configurations, users, data integrity, workflows, reports, documentation, and production issues. Translates business requests into requirements and test cases, coordinates sprint work and outsourced development, supports service-level agreements, communicates technical information to stakeholders, and implements process improvements that enhance efficiency, quality, compliance, and user experience.

Administer and support the Enrich fleet maintenance platform across configuration, user access, data quality, interfaces, troubleshooting, testing, releases, documentation, and training. Provide Tier 1 and Tier 2 support for related fleet systems, investigate issues across application and data layers, monitor integrations, reconcile records, and coordinate with business, IT, and vendor teams. Support process improvements, reporting, audit readiness, and critical incidents or deployments outside standard hours when necessary.