Top Remote IT Support & Helpdesk Jobs in Charlotte, NC

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

As a Sr. Advisor in IT Supplier Management Office, drive service outcomes by managing IT processes like PO processing, asset management, and operational reporting, enhancing efficiency using data-driven decisions.

The Senior Systems Analyst will develop and manage workflows, consult on system requirements, conduct evaluations, prepare documentation, and lead technical support efforts for a large Federal agency's IT needs.

The Senior Associate will support Advisor teams with CRM inquiries, provide training, process user access, assist in data projects, and enhance technology solutions.

This role oversees incident management and NOC operations to enhance IT service resilience and operational efficiency, focusing on crisis response, team leadership, and continuous improvement of processes.

Lead and manage the Service Desk team, owning hiring, workforce planning, KPIs/SLAs, escalation governance, ITSM maturity, knowledge management, and cross-team collaboration to ensure high-quality end-user support.

Provide 2nd/3rd shift IT support for a remote workforce, focusing on macOS and Apple device troubleshooting, Google Workspace and Okta administration, MDM and asset management, ticketing, documentation, AI-enabled workflow automation, and collaboration with IT/security for endpoint hygiene and incident escalation.

Provide hands-on end-user IT support: troubleshoot OS/software, respond to tickets, apply patches, manage user accounts via Okta, configure MDM-managed mobile devices, and support Slack and Google Workspace integrations.