Top Remote IT Support & Helpdesk Jobs in Charlotte, NC

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Own and administer the Workday platform, including tenant configuration, business processes, security, integrations, reporting, releases, troubleshooting, and documentation. Lead change control with HR, Finance, and IS stakeholders; manage vendors, system enhancements, go-lives, and adoption. Provide Tier 3 technical support, mentor lower-tier support teams, and optimize Workday for more than 2,000 users across multiple business units.

Provides Tier 1 and Tier 2 technical support for veterinary hospitals and corporate users. Administers Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, OneDrive, and Intune. Supports Windows and macOS endpoints, networking, VPNs, infrastructure, specialized veterinary equipment, vendors, deployments, acquisitions, and cybersecurity initiatives. Maintains documentation, manages tickets, and delivers responsive customer service in a fully remote environment with occasional travel.