Top Remote Customer Support Jobs in Charlotte, NC

Advises online students on tuition payment plans, financial aid options, and application procedures. Collects and verifies documentation, maintains accurate student records, and ensures compliance with federal and university policies. Collaborates with internal departments, counsels students regarding balances and financing solutions, responds to inquiries, and supports registration and retention initiatives. The role requires strong communication, problem-solving, attention to detail, computer skills, and availability for evening or weekend schedules.

Provides phone and ticket-based customer support, resolves client issues, follows escalation workflows, manages competing priorities, and collaborates with Account Management, Scheduling, Billing, and Production teams. The role requires clear communication, composure under pressure, remote-work readiness, and accurate use of Zendesk, Slack, and Guru. Schedule is Monday through Friday, 10:30 a.m. to 7 p.m. Pacific Time.

Provide empathetic email and phone support to healthcare platform members. Investigate app, device, and account issues; resolve tickets; manage escalations; document cases; protect HIPAA-regulated information; and communicate proactively with members and internal teams. Monitor support metrics, identify recurring issues, suggest process improvements, and use approved AI tools responsibly to improve support workflows.

Provides technical support for a SaaS learning platform through phone, chat, and email. Troubleshoots authentication, access, reporting, integrations, data imports, provisioning, and content issues; manages escalated cases; documents resolutions; guides clients on configuration and best practices; partners with Product, Engineering, and Client Success; supports testing, knowledge-base development, and process improvements.

Provides phone, chat, and email support to riders, caregivers, and drivers. Handles ride bookings, trip coordination, cancellations, delays, lost items, refunds, and credits while maintaining accurate Zendesk tickets. Supports English- and Spanish-speaking riders, collaborates with drivers and partners, escalates issues, identifies recurring problems, and helps improve workflows and automation. This remote role requires weekend and holiday flexibility and PST schedule availability.

Complete an asynchronous, eight-question written survey about administrative problems consumers face. Participants describe an anonymous recurring issue, estimate workaround frequency and costs, and identify professional, legal, and privacy constraints for potential software solutions. The study seeks adults with recent professional or volunteer experience assisting consumers with administrative tasks and the ability to provide clear, detailed written responses while protecting consumer privacy.

Evaluate and adjudicate complex product and shipping protection claims, investigate fraud and unusual claim patterns, manage escalations, and ensure decisions comply with policies. Communicate with customers, service providers, and internal teams by phone and email; coordinate technician dispatch and parts ordering; document interactions; troubleshoot system issues; recommend process improvements; and support training and service-quality initiatives.

Provide consultative corporate travel services for domestic and international air, car, and hotel reservations. Handle inbound corporate and government travel requests, follow client and federal travel policies, secure competitive rates, and deliver accurate, timely bookings. Maintain productivity, quality, and customer experience targets while supporting multiple accounts. The role requires advanced Sabre GDS expertise, strong travel industry knowledge, excellent communication, multitasking, adaptability, and peer leadership.

Provides phone, email, ticket, and device-signal support to clients and customers. Responsibilities include documenting interactions, troubleshooting basic technical issues, dispatching service requests, educating users, meeting call-queue and service-level metrics, and escalating complex concerns with team guidance. The role requires clear communication, empathy, accurate data entry, basic technology knowledge, and a high school diploma.

Handles a high volume of inbound calls regarding life and annuity new business. Provides accurate, timely support to financial advisors, policyholders, and internal partners; researches and documents inquiries and resolutions; follows privacy regulations and company procedures; performs administrative tasks and assigned projects. Requires professional communication, organization, teamwork, risk awareness, and adaptability in a changing environment.