Top Remote Customer Support Jobs in Charlotte, NC

Own complex customer escalations from troubleshooting through resolution across web services, APIs, SDKs, databases, and integrations. Diagnose issues using logs, network traces, code debugging, and technical tools; collaborate with Support, Product, and Engineering to identify root causes and document bugs. Apply AI-powered diagnostics and machine learning to detect patterns and automate troubleshooting. Create technical documentation, prioritize cases, and communicate solutions to technical and non-technical audiences.

Reviews student project submissions using established rubrics, providing fair, supportive, specific, and actionable feedback within 48 hours. Maintains knowledge of assigned curriculum, responds to student outreach, supports academic assistance and integrity validation, participates in quality assurance and project improvement activities, and collaborates with managers and peers in meetings and special projects.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Serve as the organization’s first point of contact by answering high-volume, multi-line calls, assisting callers, routing inquiries, taking messages, and managing voicemail. Provide accurate information while maintaining professionalism and confidentiality. Support scheduling, data entry, filing, document management, and other administrative tasks. The role requires English and Spanish fluency, strong organization, multitasking, customer service skills, and proficiency with Microsoft Office and communication systems.

Answer incoming benefit-related calls from State of Texas employees and retirees; explain eligibility, coverage, and enrollment; troubleshoot issues and coordinate with vendors; document interactions; conduct trainings; maintain confidentiality; suggest process improvements to enhance service.

Provides first-line customer support through chat, email, phone, and internal channels. Logs, prioritizes, troubleshoots, resolves, escalates, and follows up on tickets while maintaining accurate customer records. Monitors system alerts, communicates updates and known issues, audits outstanding requests, and participates in after-hours on-call coverage. Supports customers using AI-powered public safety software and coordinates with technical and non-technical stakeholders.

Provides remote help desk and training support for Medicaid Integrity Institute participants. Manages portal access and email inquiries, troubleshoots real-time user issues, tracks requests in Jira, resolves incidents, monitors inquiry trends, and identifies process improvements. The role requires responsive customer service, clear written communication, collaboration with a remote team, and working hours aligned with Pacific Time before, during, and after training events.

Provide multi-channel customer support (phone, email, live chat); troubleshoot software and hardware issues; manage a personal support queue and escalations; collaborate with Product, Engineering, Sales, and Customer Success; and author/update Help Center articles to reduce recurring tickets. Weekend shift availability required.

Provides regional customer support for medical professionals, patients, sales representatives, and internal teams. Manages account communications, resolves ordering and reporting issues, researches escalated problems, addresses missing information, communicates delays or cancellations, and coordinates sample redraws. Maintains accurate documentation while handling protected health information and completing required compliance training. The role requires multitasking, critical thinking, de-escalation, organizational skills, and proficiency with phone and written support channels.