Top Remote Customer Support Jobs in Charlotte, NC

Provide B2B client support by answering inquiries via phone and electronic channels, managing workflows, navigating multiple databases, resolving problems, recommending process improvements, and maintaining/growing client relationships. Work Monday–Friday on Hawaii time with required training hours.

Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Entry-level operations role supporting Customer Care, Customer Master, Pricing, and AR/Collections. Execute defined tasks within SOPs, maintain and validate customer data, use CC360/Service Cloud and Genesys, assist KPI tracking and reporting, support cross-functional coordination, and participate in continuous improvement and knowledge management.

Manage routine customer cases for an EHR platform from intake to resolution, documenting cases in CRM, troubleshooting workflows and configurations, using AI tools to accelerate resolution, escalating complex issues, and contributing to knowledge-sharing and process improvements to enhance support quality and efficiency.

Serve as first point of contact for customer inquiries via ticketing, chat, email, and phone. Troubleshoot basic to moderately complex software issues, document cases, escalate to Tier 2 when needed, contribute to knowledge base, and maintain product knowledge while meeting service level expectations and driving CSAT.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Own member inquiries end-to-end via email, live chat, and occasional phone. Triage and resolve tickets, verify accounts securely, coordinate with operations and suppliers, maintain canned responses, and surface recurring issues to improve processes.

Handle executive-level customer escalations across channels (including social media and regulatory inquiries), investigate and resolve claims, track and report escalation data, propose settlements, draft and review written correspondence, communicate with stakeholders, and maintain ACA license.