Top Remote Customer Support Jobs in Charlotte, NC

Lead and coach a Tier 2 support team to ensure timely case resolution, manage daily support operations and incident response, author RCAs, partner with Product and Engineering on escalations, maintain playbooks and knowledge base, track support metrics, and drive continuous improvement and compliance.

Manage a contact center cross-modality Remote Clinical Support department to improve customer experience, reduce system downtime, enforce standard work, track KPIs, lead staff, manage P&L, and advance remote service processes and clinical proficiency across imaging modalities.

Lead Customer Experience and Partner Operations while supporting Sales Operations. Design scalable systems and AI-driven tools to reduce manual work across onboarding, health scoring, support, services delivery, and renewals. Build analyses to surface churn risk, expansion opportunities, partner ROI, and services margin, and convert insights into process and systems improvements. Operate as a senior individual contributor in a fast-paced, remote US environment.

Manage high-volume inbound/outbound customer and service-provider communications to coordinate emergency roadside assistance, document events in internal systems, troubleshoot breakdowns, escalate issues, and complete required training and tasks to minimize downtime.

CLEAResult seeks talented individuals for sustainability roles focused on energy efficiency, climate change, and environmental impact. Opportunities exist in various skillsets including marketing and customer support.

Lead shift operations in a 24/7 support environment to maintain service levels, productivity, quality, and CSAT. Provide real-time coaching and queue/workload management, monitor intraday performance, identify and mitigate operational risks, ensure shift handoffs, and develop a small team of agents while partnering with managers on improvements.

Lead resolution of high-severity post-sales escalations: investigate and reproduce complex networking and software issues, run customer calls, collect logs and evidence, create engineering-ready handoff packages, identify systemic patterns, and improve tooling and runbooks to raise Support's technical capability.

Handle high-volume inbound phone calls remotely for many client businesses, enter accurate call messages, use cloud-based tools across multiple screens, provide friendly professional service, troubleshoot minor computer issues, and work reliably from a quiet home workspace.

Handle inbound customer calls from home: capture leads, take orders, schedule appointments, forward messages, and complete onboarding. Work ~40 hours/week with specified weekend availability; use own device meeting system requirements.

Provide multi-channel customer support via email, chat, and phone; update customer records in internal systems; troubleshoot and resolve inquiries; collaborate to improve processes and customer satisfaction.