Top Remote Customer Support Jobs in Charlotte, NC

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

Supports client service requests, researches and resolves client concerns, maintains client information in a CRM, completes administrative tasks, and assists with special projects. The intern works with local and centralized teams, follows compliance and risk procedures, ensures documentation requirements are met, and contributes to a positive client experience. This is a 10-week, full-time, in-office internship focused on professional development, mentorship, and financial services experience.

Provides remote customer support for major brands by handling inquiries, troubleshooting issues, reviewing transactions, supporting sales, protecting customer information, and managing cases accurately. The role requires empathy, professionalism, independent work, strong investigation skills, and the ability to manage multiple priorities. It is part-time, requiring 15–25 hours weekly, a quiet home workspace, reliable wired internet, suitable computer equipment, and successful background and drug screenings.

Provide remote customer support and travel planning: research and book vacations, cruises, events, and accommodations; recommend destinations; coordinate travel arrangements; and build client relationships to encourage repeat business.

Provides remote financial customer service by resolving customer questions, documenting calls, updating records, recommending relevant services, and delivering clear, empathetic solutions. Requires a high school diploma or GED, a private home workspace in El Paso, reliable wired internet with minimum upload and download speeds, and comfort using company-issued equipment.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Lead Attentive’s global B2B SaaS Support organization across the US, UK, and Australia. Own the management team, operating model, budget, capacity planning, quality standards, SLOs, partner operations, premium support offering, Support Engineering discipline, and senior escalations. Drive scalable use of AI, automation, offshore capacity, and cross-functional collaboration with Product, Engineering, Customer Success, Services, Sales, and Enablement.

Provide phone, live chat, and email support to UpCodes users; troubleshoot platform issues, manage subscription and account questions, report bugs, and share customer feedback with Product, Content, Engineering, and building-code teams. Improve internal support processes and expand the external knowledge base while helping users effectively navigate the platform.

Administers the Certified Fraud Examiner credential program by reviewing applications, verifying requirements, maintaining records, processing certificates and verification requests, and supporting candidates and members. The role analyzes reports, audits applications, conducts quality assurance, identifies data anomalies, escalates suspected misconduct, updates procedures, and collaborates with internal teams to resolve customer issues.

Provide first-line customer support through phone, text, and email. Become an expert in Clair’s signup, earned wage advance, and repayment products; resolve financial questions; and deliver an exceptional user experience. Collaborate with product, technology, and partner teams to investigate issues and improve support. The role requires strong communication, numerical aptitude, Zendesk experience, and enthusiasm for fintech and supporting hourly workers.