Top Remote Operations & Support Jobs in Charlotte, NC

Administer and stabilize the studio-owned Flow (ShotGrid) production tracking environment, prioritize Flow/Jira bridge reliability, re-architect automation/event listeners, troubleshoot integrations, audit and document configurations, improve pipelines (Character, VFX, Cinematics), manage schemas/permissions, configure vendor access, and build dashboards and reports.

Serve as front-line support for policyholders: answer phone and email inquiries about policies, coverage, billing, and claims; document interactions; escalate complex issues; maintain product knowledge; improve support workflows and collaborate with CS and Claims teams.

Lead end-to-end revenue operations for Employer Services: own Salesforce and revenue tech stack, standardize quote-to-revenue, govern forecasting and pipeline, align revenue integrity with Finance, and drive global transformation, automation, and adoption across Sales, Finance, and Technology.

Provide frontline Tier 1–2 technical support for Coreza cloud products via video, chat, email, and ticketing. Troubleshoot SaaS integrations, analyze logs/APIs, reproduce issues, escalate to engineering, run tests, create documentation, and deliver product demos and onboarding training to customers and dealers.

Lead Player Experience and Safety operations: own moderation policy and enforcement, audit and coach agents, manage support queue health, write SOPs and reports, surface community trends to Product, and lead a combined Trust & Safety and Support team to keep the Gen Z platform safe and healthy.

The Billing Operations Supervisor oversees billing operations, ensuring accurate invoicing, managing a team, supporting inter-departmental coordination, and participating in financial analysis and process improvements.

Own and optimize Zuora billing and the Salesforce-Zuora integration across quote-to-cash. Improve automation, support billing accuracy and revenue recognition with Finance, troubleshoot complex issues, analyze billing data, and collaborate with Sales, Customer Success, and Support to streamline subscription billing operations.

Supervise repossession and remarketing operations, manage vendor relationships, hire/train remote staff, maximize vehicle recovery value, ensure compliance and documentation, audit expenses, and monitor KPIs to improve efficiencies.

Provide Tier 1/2 support for macOS/Windows and cloud SaaS, manage onboarding/offboarding and IAM (SSO/MFA), administer MDM, document and resolve ITSM tickets, maintain assets/licenses, and drive automation and AI-based process improvements.

Lead and scale the Business Operations function, translate corporate strategy into operational execution, own company-wide operating systems (OKRs, planning, reviews), remove execution risks, improve organizational efficiency, and establish project management and process rigor across Wing.