Top Remote Operations & Support Jobs in Charlotte, NC

Lead India operations and projects: manage budgets, contracts, field logistics and teams, cultivate stakeholder partnerships, ensure data quality, generate insights and reports, train field teams, and support regional Operations and Data & Insights on special projects. Travel ~10–20%.

Own and scale the GTM tech stack (Salesforce, HubSpot, integrations), build AI-powered automations and data pipelines, ensure data quality and governance, and partner cross-functionally to optimize revenue processes and operational efficiency.

The Project Associate collaborates across departments on projects, monitors progress, manages stakeholders, creates documentation, and utilizes AI tools for efficiency.

Lead Jane's business systems strategy: consolidate tool inventory, lead procurement, set configuration standards, design integrations and pipelines, partner with execs and Analytics to ensure reliable data flows and scalable, AI-enabled system solutions.

Lead SMB revenue operations strategy and execution, manage and coach a team of analysts, prioritize and deliver cross-functional GTM projects, optimize processes and systems, and rapidly resolve operational issues to enable scalable revenue growth.

Create and maintain user guides, knowledge base articles, training materials, and process documentation. Collaborate with subject matter experts, ensure accuracy and consistency, manage documentation repositories, develop templates and style guides, edit and proofread content, and deliver documentation on schedule while gathering feedback to improve quality.

Provide remote administrative and clerical support: schedule virtual appointments, prepare and distribute reports and internal communications, maintain filing systems and databases, update policies, and assist managers with administrative projects to ensure smooth daily operations.

Create technical training content (videos, slide decks, e-learning, and hands-on labs) for Delinea's Identity Security product suite. Script, record, and edit training videos; design polished presentation decks; build and test hands-on labs; support certification tracks; collaborate with SMEs and cross-functional teams; and iterate content using learner feedback and performance data.

Provide Tier I, client-facing support for healthcare customers via email, chat, text, and phone during scheduled hours. Triage and escalate tickets, coordinate internal follow-ups, contribute process-improvement ideas, and serve as a trusted resource for clinicians and system administrators. Entry-level role with growth potential.

Lead Technical Support Engineer owns resolution of high‑impact escalations, performs advanced troubleshooting of cloud telephony/VoIP systems, analyzes SIP/WebRTC call flows and carrier traces, coordinates across Engineering/Product/Carriers, and mentors support engineers. Drives documentation, runbooks, incident response, and continuous improvement to improve product reliability and customer experience.