Top Remote Operations & Support Jobs in Charlotte, NC

Advise as an outbound Playbook Architect: design multi-channel, intent-driven outbound sequences, write copy frameworks and AI prompt logic, and deliver ready-to-launch playbooks that maximize replies and booked meetings. Work asynchronously as an equity-bearing advisor while keeping a full-time job.

Support multiple departments with operational tasks: data entry, validation, reporting, basic analysis, research, and cross-team coordination. Maintain datasets, assist with Excel/Sheets reporting, suggest process improvements, and learn AI-powered workflows while working remotely on CET hours.

Lead Net at Work's internal IT organization, ensuring reliability, security, scalability, and performance across applications, infrastructure, cloud, and cybersecurity. Oversee application rollouts, SDLC practices, operations, vendor relationships, budgeting, and acquisition due diligence. Partner with executives and business leaders to align technology roadmaps, governance, and service delivery while building a service-oriented, high-performing IT team.

Handle inbound client calls and emails for the Rental Team, process endorsements and bind requests, maintain accurate policy records, and resolve system issues while ensuring compliance and excellent customer service.

Lead stakeholder discovery and data-driven analysis for claims processes. Translate findings into system requirements, value propositions, business cases, and roadmap inputs. Document processes and requirements, perform cost-benefit and ROI analysis, partner with cross-functional teams, and communicate insights to influence decisions and support implementation.

Support day-to-day operations for a global team of financial planners: manage communications, onboarding, audits, scheduling, data hygiene, SOPs, and escalate issues to leadership to ensure a seamless member experience.

Provide developer-focused support for Supabase users: triage and resolve support cases, reproduce issues, create test cases, escalate to engineering, monitor GitHub channels, and identify tooling improvements to reduce time-to-fix.

Independently manage a portfolio of complex property subrogation claims from assignment to resolution. Investigate losses, evaluate liability and damages, develop recovery strategies, prepare demand packages, negotiate settlements, support litigation/arbitration, collaborate with legal and SMEs, maintain accurate files, meet recovery/productivity targets, and mentor junior staff.

Embed with the North America sales team to run forecast and pipeline hygiene cadences, resolve deal and process issues, build field-facing Salesforce dashboards, drive forecasting discipline, document playbooks and workflows, and partner cross-functionally to operationalize RevOps initiatives.

Lead growth and stewardship of Current AIs open-source communities: engage contributors across GitHub, Discord, and other channels; moderate and evolve community guidelines; bridge contributors and internal teams; run outreach, recognition, and contributor-growth programs; track community health metrics and support budgeting and operations for community initiatives.