Top Remote Senior Level Jobs in Buffalo, NY

Lead and scale the enterprise customer success function for Zocks, managing a team of Enterprise CSMs to drive adoption, value realization, renewals and expansion with large RIAs, broker-dealers, banks and financial firms. Build playbooks, metrics, and cross-functional partnerships while personally engaging executive stakeholders to ensure measurable customer outcomes.

Leads a data science team focused on customer intelligence and personalization across digital products, apps, newsletters, and marketing channels. Develops lifetime value, segmentation, retention, recommendation, attribution, forecasting, and engagement models. Owns product funnel analytics and experimentation, including A/B testing and causal inference. Partners with Product, Marketing, Editorial, Data Operations, and Engineering to translate customer behavior into product improvements, measurable growth, and scalable data capabilities.

Leads commercial growth initiatives from concept through traction, including market sizing, business cases, go-to-market strategy, competitive intelligence, and cross-functional execution. Drives executive committee operating rhythms, board preparation, strategic initiative tracking, decision-making, and accountability across Product, Clinical, Marketing, Finance, Sales, and executive stakeholders.

Serve as a strategic advisor to physician and healthcare practice owners on accounting, tax, financial performance, profitability, compensation, cash flow, and operational strategy. Build executive client relationships, mentor internal teams, support growth and scalable advisory processes, and participate in business development and proposals.

Design, build, ship, and own high-scale, user-facing product features across frontend, backend, and data systems. Define problems, scope and prioritize work, collaborate with Product, monitor production usage, debug incidents, improve reliability, review code, and mentor engineers. The role requires strong backend expertise alongside React proficiency and ownership from product discovery through long-term maintenance.

Partner with account executives in enterprise pre-sales by addressing technical requirements, delivering customized demonstrations, building UAT environments, managing proof-of-concept exercises, conducting architecture and security reviews, and scoping solutions for implementation handoff. The role requires collaborating across sales, product, engineering, and professional services while supporting fintech and banking customers with identity, fraud, credit, and compliance solutions.

Pre-sales SAP technical consultant supporting late-stage sales: advise on SAP (S/4HANA, ECC) integrations, design/validate integration workflows, map financial data to SAP structures, demonstrate integration requirements, deliver POCs, and relay product gaps to engineering.

Own end-to-end design for mobile casino, bingo, and social games, including core mechanics, bonus features, monetization, virtual economies, UX/UI, LiveOps, and seasonal content. Partner with math, engineering, and QA teams on RTP, volatility, documentation, and implementation. Analyze KPIs such as retention, ARPDAU, session length, and LTV to guide tuning and experiments. Use AI tools for prototyping, concept development, specifications, and research.

Lead vision and roadmap for Oak, Citizens' fraud alerts and case management platform. Translate strategy into requirements, prioritize features with cross-functional partners, run Agile ceremonies, support UI prototyping and data provisioning, monitor OKRs and metrics, and drive adoption of customer-centric design to improve fraud alert handling.

Leads a regional team of approximately 20 Wealth Advisors, directing sales and marketing strategy, recruiting, mentoring, budgeting, performance management, regulatory supervision, auditing, trade review, and compliance. Develops affluent client relationships, supports financial planning conversations, identifies investment and insurance opportunities, and drives team financial results. Requires registered principal experience, FINRA supervision expertise, relevant securities and insurance licenses, and a proven record managing direct sales teams.

Lead complex enterprise customer onboarding from sales transition through go-live and handoff to Customer Success. Maintain executive alignment, customer health, business-value continuity, adoption readiness, change management, and escalation resolution across large global engagements. Translate technical decisions into business implications, govern executive reviews, stabilize customer relationships, and improve onboarding playbooks, health models, and AI-assisted workflows.