Top Remote Entry Level Customer Success Jobs in Buffalo, NY

The Renewals Specialist is responsible for managing account renewals, coordinating with Customer Success and Account Executives to enhance the customer experience, drive subscription revenue, and facilitate contract processing. The role involves negotiation with customers, updating renewal forecasts, promoting upsells, and providing feedback on renewal processes.

As an English Speaker Diarization Specialist, you will review audio files, identify speakers, and add timestamps for speaker turns. This role is flexible, allowing you to work at your own pace, and aims to support the development of AI-powered speech recognition technology.

The Frontline Support Specialist will respond to and manage customer inquiries across various channels, escalate issues when necessary, and assist in documentation and training for new features. The role focuses on providing excellent customer service in a SaaS environment while developing knowledge of business processes related to the company's financial solutions for therapists.

The Field Representative will engage with retail partners on behalf of utility programs, ensuring compliance and education regarding energy-efficient rebates. Responsibilities include conducting field visits, delivering training, managing partnerships, reporting visitations, and streamlining processes while maintaining excellent organizational skills.

As a Customer Support Engineer at Salsify, you will provide high-quality omni-channel support, manage customer queries, escalate issues when necessary, and help new team members through mentorship. An essential part of the role is to proactively enhance your knowledge of Salsify's platform and industry, contributing to customer satisfaction and support team development.

As a Relationship Specialist, you will support and grow the SMB channel of partners by providing guidance and coaching on financial products. You will manage partner requests, ensure smooth transactions, and assist in training for sales representatives while fostering relationships to enhance the partner experience.

The Field Customer Success Manager is responsible for building relationships with key customers and helping them achieve business goals using Auctane products. This role involves analyzing accounts for efficiency and monetization opportunities, providing technical support, and ensuring customer satisfaction through exceptional service.