Top Remote Customer Success & Experience Jobs in Boston, MA

Lead Breezeway's post-sale organization by defining customer experience strategy, managing customer success, and optimizing implementation and support operations. Drive retention and operational efficiency while developing a high-performance CX team.

The Customer Success Specialist ensures the success and satisfaction of Wildix partners through support, relationship building, and account management while identifying growth opportunities.

The Renewal Specialist manages client renewals, using automation tools for outreach and data analysis to retain customers and drive revenue growth.

The Solution Manager provides account management and technical support for customers, focusing on project management and strengthening customer relationships to ensure satisfaction.

The Technical Support Engineer role involves leading incident management, troubleshooting technical issues, and collaborating with various teams to enhance customer satisfaction through effective support.

This role involves managing users and permissions, maintaining data quality, creating reports and dashboards, and supporting Salesforce implementations for the Department of Veterans Affairs.

The Workflow & Training Associate will deliver training for providers and staff, develop training programs, create resources, and analyze performance metrics to improve efficiency.

The Application Support Engineer resolves technical issues, advocates for customers, collaborates with teams, improves documentation, and enhances processes for a superior customer experience.

The Senior Value Engineer will act as a strategic advisor, ensuring customer success by resolving issues, advocating for customer needs, and executing tailored success plans for optimal value delivery through AI-driven process intelligence.

The Salesforce Solution Architect leads multi-cloud implementations, engages stakeholders, oversees projects, mentors teams, and designs solutions aligning with business goals.