About Our Team
Our employees thrive in a culture that's fast-paced and ego-free, where innovation and collaboration are encouraged at every turn. We are an organization that provides federal agencies instant access to experienced and talented professionals who understand their unique challenges and know the most efficient ways to address them. We are continually investing in resources and talent, so we stay prepared with specialized teams in place who are experts in creating tailored technologies. Our solutions empower Federal organizations to grow, modernize, and succeed in a rapidly evolving landscape.
We value all voices and want to attract talent from all backgrounds. We're on the lookout for individuals who are passionate about technology and thrive in environments where problem-solving is approached with creativity and enthusiasm. If you're someone who enjoys continuously expanding your skill set while tackling real-world business problems, you'll feel right at home with us. Veterans and military spouses are especially encouraged to bring your unique and valuable experience to our team.
About the Role
We are seeking a Salesforce Administrator, Jr to support mission-critical Salesforce implementations for the Department of Veterans Affairs (VA). In this role, you will contribute to the modernization and enhancement of enterprise systems that support call center operations, case management, and business process tracking across multiple VA departments.
Our teams deliver solutions leveraging Salesforce Service Cloud, Experience Cloud, Omni-Channel routing, and Knowledge to enable efficient, scalable, and user-centered service delivery for Veterans and internal stakeholders. Depending on the engagement, you may also support Platform-only implementations focused on workflow automation, data management, and operational reporting.
You will work within an Agile and DevSecOps environment alongside developers, administrators, architects, QA engineers, and product owners to design, build, and deliver secure and scalable solutions. This role requires close collaboration with business stakeholders to translate mission needs into technical solutions that improve service delivery and operational efficiency.
In addition, we are increasingly leveraging AI-driven capabilities within Salesforce. The ideal candidate will have experience or strong interest in configuring and applying Salesforce Agentforce and related AI tools to enable intelligent automation, improve case handling, and enhance user and agent experiences. You will contribute to identifying practical AI use cases and implementing them in alignment with enterprise standards and governance.
Responsibilities
- Manage users, roles, and permission sets
- Create and maintain reports and dashboards
- Build basic Flows and page layouts
- Handle support tickets and troubleshoot user issues
- Maintain data quality through validation rules and cleanup tasks
- Assist with releases and deployments
- Document configurations and processes
- Escalate complex issues to senior team members
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RequirementsQualifications
- 1–3 years Salesforce admin or power user experience
- Working knowledge of core Salesforce objects
- Experience with reporting and dashboards
- Salesforce Certified Platform Administrator certification preferred
- Strong attention to detail and customer support mindset
- Good communication skills
- Candidates must be eligible to obtain and maintain a Public Trust clearance.
Skills Required
- 1-3 years Salesforce admin or power user experience
- Working knowledge of core Salesforce objects
- Experience with reporting and dashboards
- Salesforce Certified Platform Administrator certification preferred
- Strong attention to detail and customer support mindset
- Good communication skills
- Candidates must be eligible to obtain and maintain a Public Trust clearance.
What We Do
Ready to advance your career as an agent of change? View our available positions at i4dm.com/resourcing/careers or forward your resume to [email protected]. i4DM is a full-service information technology firm that believes in the versatility of IT. i4DM was founded in 2002 by Michael Peart and partner Ben Hannon. Forged together by Michael’s military background and Ben’s passion for technology, they created a company grounded in military values, dedicated to serving clients through innovation and strategy. With a client-first approach, the team is equipped with the necessary certifications and skill sets to serve all industries. Through market expansion, joint ventures, and new locations, i4DM has grown into an industry leader that revolutionizes the way information technology is leveraged by clients to accomplish their missions. i4DM is passionate about empowering clients’ information technology to incite change, increase productivity, and keep them one step ahead in a dynamic market. Aiming for excellence, and delivering innovation, they go beyond the routine and create entirely customized solutions. They believe in the spirit of collaboration, exploring the line of the unknown, and pushing the boundaries of what’s possible with technology solutions
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