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Top Remote Customer Success Jobs in Boston, MA
Cloud • Software • Analytics
The Technical Account Manager will oversee customer relationships post-purchase, ensuring customer success with NICE CX products. Responsibilities include troubleshooting, customer education, relationship management, and collaborative problem-solving with cross-functional teams. Regularly communicate with customers, conduct presentations, and assist in going live with products, while occasionally traveling to customer sites.
Top Skills:
SQLTcp/Ip
Edtech
The Customer Onboarding Operations Specialist will assist customers in implementing Brightwheel for new childcare centers, manage a portfolio of over 150 accounts, diagnose technical challenges, and collaborate with cross-functional teams to ensure a smooth onboarding experience while motivating customers about the product's value.
Healthtech
The Prior Authorization Specialist is responsible for obtaining pre-authorizations and pre-certifications for medical procedures and medications. Duties include verifying insurance information, documenting authorizations, and ensuring compliance with HIPAA regulations. The role requires effective communication with insurance companies to facilitate patient care.
Featured Jobs
Information Technology • Security • Cybersecurity
The Escalation Engineer provides technical support and resolves complex issues for customers, acting as a liaison between the support and engineering teams. Responsibilities include investigating escalated issues, implementing bug fixes, and developing tools for improved escalation processes while ensuring product quality.
Top Skills:
Computer Science
Security • Software • Cybersecurity
The Customer Solutions Engineer at DuploCloud will design and implement tailored solutions for customers using the DuploCloud platform, engage in post-sales processes, and collaborate with Sales, Engineering, and Support teams to drive customer success through technical solution development and proof of concepts.
Top Skills:
AWSAzureGCP
Information Technology • Analytics
The Customer Success Manager at Trella Health will drive customer retention, adoption, and expansion within the Supplier Division. Responsibilities include managing customer relationships, ensuring optimal usage of solutions, and collaborating with clients to meet their business goals. The role also involves renewing contracts and identifying upsell opportunities while serving as the voice of the customer in advocacy initiatives.
Top Skills:
Salesforce
Fintech
The Account Coordinator role focuses on providing frontline support for SMB customers regarding their 401(k) plans via phone and email. Responsibilities include managing inquiries, resolving technical issues, collaborating with internal teams, meeting performance benchmarks, and improving customer experience.
Information Technology • Security • Software • Cybersecurity
The Customer Success Manager will facilitate client onboarding, maintain high satisfaction levels, create success plans, conduct meetings to recommend product usage, offer application support, and monitor client health, addressing escalations as needed.
Top Skills:
SalesforceZendesk
Edtech • Software
The Substitute Safety Support Specialist at GoGuardian is responsible for reviewing incoming Beacon alerts, escalating issues to school officials, supporting technical support tickets, and contributing to team-building projects. This role requires strong emotional intelligence and the ability to work independently in a fast-paced environment.
Top Skills:
Zendesk
Legal Tech • Software
The Manager of Client Success will lead the Client Success team, ensuring performance targets are met while fostering client satisfaction and loyalty. Responsibilities include daily team management, strategy implementation, performance analysis, and client issue resolution. This role collaborates cross-functionally to enhance client engagement with legal software solutions.
Top remote Companies in Boston, MA Hiring Customer Success Roles
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