Top Remote Customer Success & Experience Jobs in Boston, MA

The Customer Success Manager will onboard new customers, create resources, track usage data, hold check-ins, and surface success stories.

The Director, Client Optimization will enhance client relationships, drive service growth, and optimize staffing strategies in healthcare. Responsibilities include overseeing client accounts, upselling services, and ensuring client satisfaction by addressing issues and presenting business opportunities.

The Sage X3 Functional Consultant will analyze client business processes, design solutions, deliver projects, and maintain client relationships for ERP implementations.

Develop and execute a developer relations strategy, foster community engagement, create content, and collaborate with product teams to optimize developer experience and adoption of Pathway's product.

Responsible for managing customer technical health, support assistance, training, feature deployment, and building customer relationships to enhance platform usage.

As a Client Facing Project Manager, you will manage client relationships, oversee projects, and ensure communication and outcomes align with client expectations in a high-pressure environment.

The Senior Director Analyst leads research on software engineering trends, produces content, and advises clients, establishing industry credibility and engaging executives.

The Customer Success Manager will manage SMB accounts, driving adoption and retention while addressing escalations and providing training. You'll develop success plans, track metrics, and collaborate internally to enhance customer experience.

The Technical Account Manager will build relationships with customers, oversee onboarding and deployments, support sales initiatives, and ensure product value is realized.

The Technical Customer Success Manager will manage customer onboarding, troubleshoot issues, build solutions, drive value, and identify growth opportunities.