Top Remote Customer Success & Experience Jobs in Boston, MA

As a Solutions Architect, you will lead integrations between Brightflag and customer systems, translating requirements into integration designs, managing projects, and driving best practices for integration workstreams.

Lead pre-sales technical engagements for Conversational and Generative AI solutions, collaborate across teams, and design value-driven demos for enterprise customers.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

Drive partner onboarding, adoption, and technical enablement for MSP/SI/VAR and enterprise partners. Design success plans, define KPIs, translate telemetry into business outcomes, manage retention risk, deliver executive presentations, perform risk assessments, and collaborate cross-functionally to improve products and partner experience.

Participants will gain hands-on experience in data management and research within the sponsorship industry through structured learning and supervised exercises.

The Solution Consultant will diagnose business needs, present compelling business cases, lead sales cycles, and deliver tailored product demonstrations for supply chain solutions.

As a Commercial Title Examiner, you'll search public records, examine titles, prepare reports, and collaborate with underwriters on commercial property transactions in Iowa and Nebraska.

The Membership Director will engage and support members throughout their journey, enhance community relations, manage member records, and assist in events to foster growth and retention.

The Trader Support Specialist serves as the primary contact for traders, providing support via multiple channels, troubleshooting inquiries, and ensuring a high-quality customer experience.

The Customer Success Engineer will lead deployments, serve as a technical advisor, and support customer engagement, focusing on product enhancements and user experience.