Company overview:
TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
Position Overview
As a key member of the Global Solution Consultants team, you will focus primarily on US-based opportunities, balancing independent initiative with collaborative team efforts. You will lead solution-based sales cycles, taking a consultative approach to articulate the business value impact that transforms our customers’ supply chains into modern competitive advantages. In this role, you will directly impact revenue growth and deal size by leveraging the full suite of TraceLink applications.
Responsibilities
Diagnose Business Needs: Conduct deep-dive discovery sessions to assess client business needs and technical requirements, defining appropriate strategic solutions that address specific supply chain challenges.
Articulate Business Value: Build and present compelling business cases—including ROI analysis and Total Cost of Ownership (TCO) models—to clearly articulate the financial and operational impact of the TraceLink suite.
Lead Consultative Sales Cycles: Partner with the Sales team to drive the customer journey, acting as a trusted advisor to build relationships and guide prospects toward a modern supply chain transformation.
Deliver Tailored Demonstrations: Manage and deliver persuasive product demonstrations and presentations tailored to specific audience personas, ranging from technical architects to C-level executives.
Execute Solution Workshops: Prepare materials for and lead interactive solutioning workshops to validate customer requirements and map TraceLink capabilities to tangible business outcomes.
Subject Matter Expertise: Serve as the primary Subject Matter Expert (SME) for TraceLink’s solutions, maintaining deep knowledge of the platform to handle complex objections and technical inquiries.
Cross-Functional Collaboration: Collaborate with Product Management, Internal Services, and external partners to relay market feedback and ensure the proposed solution optimizes long-term client value.
Technical Sales Support: drive technical accuracy and excellence during the sales process, including providing high-quality inputs for RFPs and RFIs when required.
Skills and Qualifications
Experience: Extensive experience in a Client-Facing role (Solution Consulting, Sales Engineering, or Business Consulting), ideally within an Enterprise SaaS environment.
Domain Knowledge (Required): Experience with Manufacturing or Supply Chain operations.
Value Selling: Demonstrated expertise in consultative and value-based selling methodologies, with specific experience building business cases and proving ROI to prospective buyers.
Communication: Superior verbal and written communication skills, with the ability to articulate complex business and technical topics to audiences ranging from end-users to C-level executives.
Track Record: A proven history of securing the "technical win" in complex sales cycles, driving revenue targets, and maintaining high levels of customer satisfaction.
Problem Solving: Strong analytical and problem-solving mindset, capable of translating abstract customer pain points into concrete technical solutions.
Collaboration: A collaborative team player who can lead cross-functional efforts while maintaining the ability to work autonomously on assigned opportunities.
Technical Acumen: Solid understanding of supply chain systems and integration patterns (ERP, WMS, etc.).
Education: Bachelor’s degree or equivalent professional experience required.
Travel: Ability to travel up to 25-40% as required by business needs.
TraceLink is committed to providing competitive compensation and benefits to all employees. This is the estimated base salary range for this role and should serve only as a guide. Final compensation offered may vary based on a variety of factors including but not limited to experience level, fit for the role, skills, domain knowledge, internal equity, budget, and location.
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].
Skills Required
- 5+ years of experience in a Client-Facing role
- Demonstrated expertise in consultative and value-based selling methodologies
- Superior verbal and written communication skills
- Proven history of securing technical wins in sales cycles
- Strong analytical and problem-solving mindset
- Solid understanding of supply chain systems
- Bachelor's degree or equivalent professional experience
What We Do
TraceLink is the only network creation platform company that builds integrated business ecosystems with multienterprise applications - the true foundation for digitalization - delivering customer-centric agility and resiliency for end-to-end supply networks and leveraging the collective intelligence of entire industries. Delivering end-to-end supply chain solutions, TraceLink's Opus Platform enables speed of innovation and implementation with an open partner model for no-code and low-code development of solutions and applications. At TraceLink, we blend decades of knowledge in SaaS technology and supply chain business processes with a clear vision for advancing manufacturing industries through disruptive, unconventional software solutions. With headquarters in Massachusetts, TraceLink has six global offices through North America, South America, Europe, and Asia.
