Top Remote Customer Success & Experience Jobs in Birmingham, AL

Lead client onboarding and implementation for health plan customers, operate embedded on client sites to translate claims data and workflows into internal execution, develop repeatable playbooks, monitor recovery outcomes, resolve operational blockers, and partner cross-functionally to inform product and scale operations.

Manage and drive customer renewals via proactive engagement, CRM pipeline management, and cross-functional collaboration with sales to minimize churn, identify expansion opportunities, and support forecasting and reporting.

Customer-facing role that quantifies and communicates value from Accruent's SaaS solutions. Develops business cases, ROI/TCO analyses, and value-tracking frameworks; supports sales and executive conversations to drive retention, expansion, and advocacy. Collaborates with Sales, Services, Product, and Value Realization teams and enables value-based selling through templates, presentations, and EBR insights.

Provide multi-channel support (phone, email, chat) for estate-planning SaaS users: diagnose, resolve, and escalate tickets; maintain knowledge base; improve AI chatbot responses; coordinate escalations and collaborate with Success Team. Use Intercom, Salesforce, ChurnZero, and other tools to track issues and drive customer satisfaction.

Own a portfolio of US enterprise accounts end-to-end: onboarding, deployment, adoption measurement, value delivery, renewals, and expansion. Work alongside Sales on solution design, POCs, technical evaluations, and compliance reviews. Deliver quantified customer value, forecast renewals, and perform hands-on configuration and post-go-live work while engaging senior stakeholders.

Serve as the technical partner for enterprise customers to deploy and scale AI voice agents. Lead onboarding, design integrations and conversation flows, debug APIs/webhooks/SIP/telephony/authentication, work inside customer codebases, surface product gaps to Product & Engineering, and drive adoption and expansion across accounts.

Serve as the primary technical advisor for enterprise contact center clients to optimize Five9 deployments. Provide consultative best practices, manage implementations and project status, deliver presentations/demonstrations, and deepen client relationships through proactive solutions and support both remotely and on-site.

The Strategic Account Manager will manage and retain Key Bank's enterprise payment clients, enhancing relationships through cross-selling, service support, and proactive engagement while ensuring compliance and optimizing client solutions.

Manage post-sales client relationships for programmatic campaigns using the StackAdapt DSP. Design, set up, optimize, and report on RTB campaigns, troubleshoot tags/pixels, drive retention and upsells, and provide strategic advisory and training. Travel up to 20%.

Serve as an embedded technical account manager delivering and supporting UiPath automation solutions, liaising between customers and developers, conducting health checks, providing technical support, and leading a customer-centric team to ensure service quality and continuous improvement.