Top Remote IT Support & Helpdesk Jobs in Birmingham, AL

Lead and coordinate incident response and outages across production systems, manage communication with stakeholders, log incidents and KPIs, perform root cause analysis, drive preventative actions, and support ITSM/change control processes while participating in a 24/7 on-call rotation.

Lead and scale Integration Support for 500+ HL7v2 interfaces, manage high-severity incidents, implement monitoring and SLAs, partner with Implementation and Engineering, and mentor a remote team to ensure stable, enterprise-grade integrations.

Manage and optimize SAP Sybase ASE environments: install/patch, tune performance, run backups/recovery, manage security and replication, troubleshoot production issues, perform migrations, participate in on-call rotation, and document resolutions while collaborating with cross-functional teams.

Operate, sustain, and modernize enterprise data platforms (Tableau Server, MOVEit, Windows, Linux, Talend) for the Defense Health Agency. Manage configurations, access, patching, monitoring, and compliance (RMF/NIST); troubleshoot platform issues; support provisioning and deployments; maintain runbooks and documentation; collaborate with engineers, analysts, and delivery teams to ensure secure, reliable platform operations.

Student internship supporting IT: troubleshoot hardware/software/network issues, configure devices, maintain documentation and asset inventories, assist with upgrades, monitor security alerts, support IT projects (migrations, cloud integrations, automation), and ensure policy compliance.

Join a remote-first company focused on customer satisfaction and innovation in IT and Security, by collaborating with motivated team members.

Provide application support for equities trading platforms: troubleshoot incidents, liaise with brokers and internal teams, document resolutions, onboard investment professionals, and communicate status to stakeholders.

Trace3 seeks general applicants to join their innovative IT solutions team. Roles involve flexibility in a dynamic environment, strong teamwork, and a commitment to continuous improvement and collaboration.

Support and manage customer-hosted cloud environments for the Jenzabar One ecosystem. Perform configuration, troubleshooting, upgrades, incident reporting, and cross-team collaboration. Serve as escalation for junior staff and NOC, assist on projects, and leverage AI tools to improve cloud operations and efficiency.

Provide remote first-line support for hardware, software, and network issues; troubleshoot and resolve user problems, manage accounts and device provisioning, document tickets, escalate complex issues, and support onboarding/offboarding while maintaining security and SLA targets.