Top Remote Operations & Support Jobs in Birmingham, AL

Administer, configure, support, and optimize interconnected SaaS business applications. Troubleshoot workflows, integrations, permissions, data feeds, and reporting issues; manage system changes, testing, UAT, access controls, and vendor escalations. Translate business needs into configurations, automations, workflows, and integration requirements while improving efficiency, data quality, reliability, scalability, and compliance across procurement, travel, ITSM, HRIS, finance, and operations platforms.

Leads strategic execution across Operations by operationalizing transformation roadmaps, managing complex cross-functional initiatives, tracking KPIs, risks, dependencies, and outcomes, and translating analytics into actionable recommendations. Partners with senior leaders and business SMEs to prioritize work, structure execution plans, align stakeholders, communicate progress, and ensure sustained value realization across enterprise operations.

The Workday Senior Systems Analyst configures, supports, enhances, and optimizes Workday across HCM, Payroll, Financials, and Supply Chain. Responsibilities include designing integrations, configuring business processes, managing security, developing reports, troubleshooting complex issues, supporting releases, documenting solutions, training users, and partnering with HR, Finance, Supply Chain, audit, and IT teams to ensure efficient, secure, and compliant operations.

Lead Concordance as Co-Founder and CEO, setting strategy, refining the ICP and pricing, developing customers, converting pilots into paid engagements, guiding V1 product development, raising seed capital, recruiting the founding team, and establishing company culture. The role requires deep healthcare revenue cycle and medical billing expertise alongside prior venture-backed founding and B2B SaaS or AI go-to-market experience.

Provides first-level technical support for computer, network, telephone, hardware, software, and mobile-device issues. Logs, categorizes, monitors, and escalates tickets while delivering phone and remote assistance. Maintains knowledge of supported technologies, contributes to the IT knowledge base, follows secure IT service processes, and supports projects. The role emphasizes white-glove customer service, troubleshooting, communication, incident management, request fulfillment, and SLA adherence in a legal-services environment.

Lead workforce planning, labor forecasting, staffing allocation, resource request fulfillment, and utilization reporting for industrial automation projects. Manage third-party labor providers, maintain workforce qualifications and access records, support project readiness reviews, and own workforce tracking tools and allocation processes. Partner with project, site execution, sales, operations, and executive teams to optimize staffing and improve operational performance. Spanish-English bilingual communication is required.

Build Nightfall AI’s revenue operations and GTM engineering function from scratch. Own CRM architecture, forecasting, quota and territory planning, reporting, GTM data quality, automation workflows, process design, and cross-functional alignment across Sales, Marketing, Customer Success, and Finance. The role requires hands-on development of AI-enabled GTM automations, strong revenue analytics, and strategic partnership with executive leadership in a high-growth B2B SaaS environment.

Own and administer HubSpot CRM and Marketing Hub, supporting Marketing and Sales Development processes. Translate stakeholder needs into requirements, documentation, user stories, and tickets. Analyze data flows across CRM, ERP, quote-to-cash, integrations, and data platforms; identify dependencies, risks, and data-quality issues. Triage requests, support integrations and business-unit onboarding, maintain SOPs, and improve system adoption, workflow efficiency, data integrity, and user experience.

Supports client delivery and implementation of SitusAMC software in production environments. Documents specifications, configurations, user guides, and release notes; configures and tests applications; validates and routes software defects; analyzes requirements; demonstrates upgrades and enhancements; and conducts client and internal training. Provides customer liaison support through virtual and on-site service delivery while resolving issues and adapting to changing priorities.

The role indicates a potential for international positions in the future at The ROSTR Group but currently has no openings outside North America.