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The Business Operations Lead is part of the Business Operations function and serves as a strategic execution partner across Operations, including Contact Center, Mail Services, Quality Delivery, Vendor & Third Party Management, Insights & Analytics. This highly skilled role works closely with operational leaders and business subject matter experts (SMEs) to drive disciplined execution of the Operations transformation roadmap and ensure sustained progress, transparency, and value realization.
Responsibilities- 7+ w/Bachelor’s degree
- 7+ years experience in a combination of Business Ops Strategy Enablement, Program or Portfolio Management, Business Analysis, Process Improvement, or Service Delivery. Experience working within or closely supporting Contact Center Operations and/or Enterprise Operations functions strongly preferred.
- Experience driving or enabling execution environments undergoing business transformation, organizational change, and evolving priorities. Experience operating in a matrixed, cross-functional environment with senior leadership engagement.
- Demonstrated ability to manage multiple, complex, and competing priorities while maintaining alignment to long term strategic goals.
- Strong analytical and problem solving skills, with the ability to synthesize complex data and insights into clear, actionable recommendations.
- Advanced skill in structuring and enabling execution across large, multi stakeholder initiatives.
- Ability to exercise independent judgment while navigating ambiguity, competing priorities, and enterprise wide interdependencies.
- Strong presentation, verbal, and written communication skills, including the ability to influence and advise senior leaders within the organization.
- Advanced proficiency in Excel, PowerPoint, and PowerBI and with the ability to produce executive ready materials.
- Ability to maintain confidentiality and exercise discretion.
- Excellent relationship management and interpersonal skills, with the ability to build trust and credibility at all levels of the organization.
- Proven ability to lead and enable large, complex, multi area initiatives in a matrixed enterprise environment.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade $93,445 - $202,465
Skills Required
- Bachelor's degree
- 7+ years of experience in business operations strategy enablement, program or portfolio management, business analysis, process improvement, or service delivery
- Experience working within or closely supporting Contact Center Operations or Enterprise Operations
- Experience driving or enabling execution during business transformation, organizational change, and evolving priorities
- Experience in a matrixed, cross-functional environment with senior leadership engagement
- Ability to manage multiple complex and competing priorities while maintaining alignment with long-term strategic goals
- Strong analytical and problem-solving skills, including synthesizing complex data into actionable recommendations
- Advanced skill in structuring and enabling execution across large, multi-stakeholder initiatives
- Ability to exercise independent judgment while navigating ambiguity, competing priorities, and enterprise-wide interdependencies
- Strong presentation, verbal, and written communication skills, including influencing and advising senior leaders
- Advanced proficiency in Excel, PowerPoint, and Power BI
- Ability to maintain confidentiality and exercise discretion
- Excellent relationship management and interpersonal skills
- Proven ability to lead and enable large, complex, multi-area initiatives in a matrixed enterprise environment
Delta Dental Insurance Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delta Dental Insurance Company and has not been reviewed or approved by Delta Dental Insurance Company.
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Retirement Support — Retirement support is positioned as a standout element, including a sizable automatic 401(k) contribution plus additional matching. This boosts overall total-rewards value even when base pay is viewed as only mid-market in some areas.
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Affordable Benefits — Core coverage is framed as unusually low-cost to employees, including fully employer-paid dental and vision and low employee contribution medical options. This creates meaningful take-home value beyond cash compensation.
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Leave & Time Off Breadth — Time-off offerings are described as generous, including broad PTO/holidays and additional paid leave features such as parental leave. These policies increase perceived rewards and help balance workload demands.
Delta Dental Insurance Company Insights
What We Do
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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