Top Remote Operations & Support Jobs in Birmingham, AL

Leads Wrike’s global GTM Operations function across Sales, Customer Success, and Marketing. Responsibilities include revenue planning, quota allocation, territory design, capacity modeling, retention and growth program management, executive operating cadences, commercial governance, and deal-process optimization. The role manages a global team of up to 15 operations partners and analysts while advising executive leadership on SaaS metrics, forecasting, compensation, and cross-functional revenue execution.

Provides remote administrative and operational support through calendar and email management, scheduling, document and report preparation, digital record organization, internet research, task tracking, communications, virtual meeting coordination, data entry, and special project assistance. The role requires strong organization, communication, confidentiality, independent work, and the ability to manage multiple deadlines.

Evaluate inbound/outbound calls, chats, and emails for quality; analyze performance data and close gaps; deliver and maintain training programs and materials; coach agents, measure training effectiveness, and collaborate with Operations, Quality, and client teams to uphold service standards.

Provide French- and English-language customer support through live chat, phone, and email. Resolve technical issues, process client requests, verify documents, escalate cases through Salesforce or Jira, communicate status updates, prepare reports, and meet customer service KPIs. The role requires accurate multitasking, strong communication, troubleshooting skills, and participation in training and assessments.

Supports the OCTO Executive Office by translating leadership priorities into execution plans, operating rhythms, decision forums, and cross-functional programs. Oversees budgeting, forecasting, headcount and resource planning, business performance, executive communications, organizational health, and compliance. Partners with senior leaders across Finance, HR, Communications, Operations, and technical teams to provide insights, manage ambiguity, drive accountability, and execute strategic priorities.

Lead administration and optimization of Adobe Workfront, driving workflow design, automation, integrations, reporting, data governance, user support, training, and continuous improvement to increase platform adoption and operational efficiency across marketing and cross-functional teams.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

The Quality Control Expert will conduct detailed reviews and checks on financial documents to ensure accuracy, consistency, and compliance with standards across multiple versions and platforms.

Lead configuration and administration of the Facets packaged system, act as SME for plan/product setup and business rules, develop modification and interface requirements, validate data with SQL, support SDLC activities, liaise with business stakeholders, and mentor junior staff.

The role involves leading the technical delivery of portfolio management platforms, overseeing architecture, integration, operations, risk management, and vendor governance, while managing a technology team.