Top Remote Operations & Support Jobs in Birmingham, AL

Provide administrative support for grant applications from intake through submission. Maintain grant calendars and deadlines, extract portal requirements, format templates, prepare and attach supporting documents, enter approved narratives, and conduct detailed accuracy, completeness, proofreading, and formatting checks. Escalate missing information or technical issues, submit approved applications, capture confirmation receipts, and update statuses in AgentPro.

Serve as primary contact for royalty/interest owners: respond to inquiries, research and resolve ownership issues, maintain ownership records, coordinate stakeholder communications, and produce audit-ready letters and reports on project timelines.

Provides executive-level administrative support to the Chief of Protocol and S/CPR leadership. Coordinates calendars, meetings, travel, correspondence, briefings, reports, protocol events, records, deadlines, and stakeholder communications. Handles sensitive information, prepares executive materials, maintains tracking and budget documents, supports operational planning, and may guide other administrative personnel. The role requires advanced Microsoft Office proficiency, strong organizational and communication skills, and TS/SCI clearance.

Performs standard and advanced secretarial and administrative duties under general supervision. Supports a manager or senior manager, completes independent project assignments, and applies department practices and district policies and procedures.

Leads Wrike’s global GTM Operations function across Sales, Customer Success, and Marketing. Responsibilities include revenue planning, quota allocation, territory design, capacity modeling, retention and growth program management, executive operating cadences, commercial governance, and deal-process optimization. The role manages a global team of up to 15 operations partners and analysts while advising executive leadership on SaaS metrics, forecasting, compensation, and cross-functional revenue execution.

Provides remote administrative and operational support through calendar and email management, scheduling, document and report preparation, digital record organization, internet research, task tracking, communications, virtual meeting coordination, data entry, and special project assistance. The role requires strong organization, communication, confidentiality, independent work, and the ability to manage multiple deadlines.

Evaluate inbound/outbound calls, chats, and emails for quality; analyze performance data and close gaps; deliver and maintain training programs and materials; coach agents, measure training effectiveness, and collaborate with Operations, Quality, and client teams to uphold service standards.

Provide functional support and configuration for PeopleSoft 9.2 ELM, elicit and document business requirements, perform fit-gap analysis, test planning and QA, research PUM/PeopleTools impacts, mentor analysts, design workflows (AWE), collaborate with developers on production issues, and maintain process documentation and business process models.

Provide French- and English-language customer support through live chat, phone, and email. Resolve technical issues, process client requests, verify documents, escalate cases through Salesforce or Jira, communicate status updates, prepare reports, and meet customer service KPIs. The role requires accurate multitasking, strong communication, troubleshooting skills, and participation in training and assessments.

Supports the OCTO Executive Office by translating leadership priorities into execution plans, operating rhythms, decision forums, and cross-functional programs. Oversees budgeting, forecasting, headcount and resource planning, business performance, executive communications, organizational health, and compliance. Partners with senior leaders across Finance, HR, Communications, Operations, and technical teams to provide insights, manage ambiguity, drive accountability, and execute strategic priorities.