Top Remote Customer Success Jobs in Austin, TX
The Billing Support Associate will be the primary contact for customer inquiries related to billing and accounts receivable for MatrixCare's Home Health and Hospice solution. Responsibilities include answering questions, resolving issues, documenting customer interactions, and ensuring customer satisfaction with technology solutions.
As a Senior Manager of Customer Success at CyberFortress, you will lead a team of Customer Success Managers, engage in strategic leadership and hands-on customer management. Your role includes driving customer satisfaction, optimizing team performance, managing client relationships, overseeing customer onboarding and training, and advocating for customer needs while pursuing upselling opportunities.
As an Implementation Specialist at Keeper Security, you will ensure successful onboarding and adoption of products for clients, providing technical support, and configuring solutions to meet client needs while handling multiple projects simultaneously.
The Sr. Client Success Manager will manage a portfolio of large clients, focusing on retention and upsell opportunities, client engagement strategy, and contractual commitments. They will serve as a trusted advisor, ensuring alignment with client goals and facilitating business reviews, while also handling onboarding, renewal management, and escalation of issues to maintain client satisfaction.
The Client Success Associate at Zumper will support Client Services by conducting quality assurance audits, managing data entry and migrations, assisting with ticket resolutions, and generating reports. This role aims to enhance the efficiency of Client Success Managers and ensure timely delivery of services to key accounts, focusing on maintaining product quality and addressing any concerns.
The Contract Specialist IV will provide comprehensive federal acquisition support, leading complex procurement processes, preparing solicitation documents, and offering market research analysis. The role includes advising on acquisition plans and performing cost estimates, ensuring compliance with federal regulations throughout the procurement lifecycle.
As a Quality Assurance Specialist at Brightree, you will ensure the quality of the Billing Center by analyzing medical documentation, processing claims, conducting audits, and maintaining compliance with insurance guidelines. You will prepare and modify Standard Operating Procedures while supporting internal and external teams in identifying and escalating quality issues.
The Customer Engagement Specialist will guide customers through the loan process, manage communications primarily through phone and other channels, and document interactions in the company's systems. The role focuses on delivering excellent customer experience and collaborating with management for continuous improvement.
The Technical Services Specialist will support technical training and quality control for the Technical Services team at Budderfly, ensuring energy-saving technologies operate efficiently. The role involves monitoring service tickets, handling escalated issues, creating training documentation, and performing site visits to maintain high customer satisfaction and service quality.
In this role, you will support and manage a subset of Regional Service Partners, focusing on contract management, performance reviews, cost analysis, and strategic engagements to ensure the partners align with business needs and contribute to service delivery.
Top remote Companies in Austin, TX Hiring Customer Success Roles
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