Top Remote Customer Success & Experience Jobs in Atlanta, GA

Lead and mentor a regional customer success team to drive client retention, onboarding, and growth. Collaborate with sales and clinical teams to promote Tempus products, optimize workflows and EMR ordering, analyze retention opportunities, provide on-site support, and improve customer experience through process improvements and competitive feedback.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

The Technical Account Manager will support enterprise customers, optimize cloud file data platform use, and ensure customer success through technical guidance and collaboration with engineers.

The Multi Location Group Trainer will deliver in-person clinical training, coach dental staff in adopting digital workflows, and assess practice readiness with travel up to 85%.

The Default Servicing Specialist monitors investments for default events, communicates with homeowners, and conducts due diligence on default incidents, maintaining accuracy and compliance with regulations.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, surface upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

As a Collections Specialist, you will manage SMB customer accounts, negotiate payment plans, achieve recovery targets, and document accounts in Salesforce CRM.

Manage a portfolio of enterprise accounts to drive renewals, identify upsell opportunities, host quarterly business reviews, resolve escalations, build executive relationships, and meet renewal/net retention quotas.

Provide fast, empathetic technical support for Attio's SaaS CRM via email, chat, and video; troubleshoot APIs, integrations and product issues; document bugs; contribute to knowledge bases; advocate customer needs to Product and Engineering; and help customers optimize workflows and automations to drive long-term value.