Top Remote Customer Success & Experience Jobs in Atlanta, GA

As a Campus Growth Ambassador, you'll build awareness for Posh on campus and engage with students to foster community connections. Ideal candidates should be proactive and immersed in campus culture.

Lead Babylist's global support organization (100+ people), set strategy and operating model, design AI-human workflows, own policies/SLAs, partner cross-functionally (Fulfillment, Ops Eng, Finance, Marketing), and continually evolve org structure and staffing to improve customer experience and efficiency.

Lead end-to-end 8-12 week onboarding engagements for strategic enterprise customers, configuring the Udemy Business platform, delivering training and integrations (e.g., SSO), mentoring junior consultants, and ensuring smooth handoff to Customer Success while shaping scalable onboarding playbooks and capturing customer insights.

Own and grow a portfolio of publisher media accounts: drive retention, onboarding, content strategy, performance optimization, cross-functional coordination, and data-driven reporting to increase revenue and satisfaction.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

Provide phone and email concierge support for Yext enterprise products, deliver 1:1 training, troubleshoot client issues, manage inbound queues to meet SLAs, collaborate cross-functionally to improve user experience and meet QA/CSAT targets.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

Own onboarding and long-term success for employer clients (<3,000 employees). Serve as primary contact, guide launches, support employer portal usage, deliver customized communications and campaigns, partner with brokers, marketing, product, and operations to increase benefit awareness and utilization.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.