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Top Remote Customer Success Jobs in Atlanta, GA
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The Billing Specialist at Constant Contact will handle customer billing inquiries, manage case queues, train new hires, and assist in resolving complex billing issues. They will also promote customer retention by identifying cancellation reasons and applying retention strategies, while collaborating across departments to enhance customer satisfaction.
The Implementation Specialist will work with project managers and business analysts to deliver solutions for manufacturing companies. Responsibilities include analyzing customer requirements, leading implementation workshops, troubleshooting, and providing excellent customer service.
As a Data Analyst on the Customer Support Team, you will analyze support data to provide insights, enhance user experience, and improve decision-making. You will track performance metrics, create reports, collaborate with cross-functional teams, and leverage technology for operational efficiency.
The Senior Manager of Customer Experience will coach and lead Customer Experience Managers to enhance customer satisfaction. Responsibilities include ensuring effective customer service, mentoring new CEMs, developing strategic processes, resolving escalations, and conducting performance reviews, while monitoring customer satisfaction metrics.
As a Spanish Customer Support Representative, you will provide exceptional customer service via phone, email, and social media in a fast-paced, multicultural environment. Your responsibilities include resolving inquiries related to ticket purchases, event information, and ensuring customer satisfaction. You will be accountable for maintaining performance metrics and acting as an advocate for the company's partners.
The Cultural Specialist supports the expedition by providing cultural insights and expertise on Greenland. Responsibilities include creating and delivering engaging presentations, facilitating interactions with guests, and participating in field activities. This role requires strong communication skills and the ability to engage in a multi-national environment while working independently.
The Customer Education Manager at Apollo.io will create engaging training content, host live onboarding webinars, and collaborate with various teams to enhance user education. This role emphasizes sales expertise, project management, and communication to help customers effectively utilize Apollo’s platform.
The Technical Support Engineer will provide functional support for Jama Software's products, assist customers with installations and migrations, collaborate on defect logging, create documentation, and analyze logs and support tickets. Proficient troubleshooting skills and effective customer communication are essential to ensure outstanding user experience.
The Senior Customer Success Engineer will guide customers through onboarding, resolve technical issues, collect feedback for product improvements, and maintain communication with accounts to ensure satisfaction. This role also involves developing tools for customer support and collaborating with various teams for seamless customer experience.
The Customer Success Representative will ensure the success of VotingWorks customers, particularly in New Hampshire, by providing technical support, training, and maintaining customer support systems. Responsibilities include account setup, election day support, and liaising with election officials.
Top remote Companies in Atlanta, GA Hiring Customer Success Roles
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