Top Remote Customer Success & Experience Jobs in Atlanta, GA

The B2B Marketing Account Manager will manage client relationships, oversee marketing strategies, and ensure timely campaign execution while collaborating with other teams.

The Channel Success Manager builds relationships with consulting channels, provides training, supports sales efforts, ensures customer satisfaction, and collaborates internally to enhance service delivery.

As an Implementation Specialist, you'll manage onboarding, data migration, and training for small to mid-sized firms, ensuring efficient adaptation to the Karbon platform.

Manage full post-sales lifecycle for enterprise property management accounts (200+ units), drive adoption and revenue expansion, own retention and account health, run quarterly business reviews and success plans, surface customer feedback and product opportunities, and coordinate onboarding/implementation across multi-site portfolios. Some travel required.

Lead a team of Customer Onboarding Managers while developing and implementing efficient onboarding processes for mid-market and enterprise customers. Collaborate with various departments to ensure smooth transitions and address client needs, all while improving customer satisfaction and onboarding metrics.

Guide new members through onboarding and ongoing support via daily video calls; troubleshoot and escalate platform issues; apply accounting, payroll, and tax expertise (including payroll taxes and S-Corp considerations); document interactions in Salesforce; collaborate cross-functionally to improve member experience while managing multiple member conversations.

Lead and scale Customer Success across North America for Kainos' Workday products. Drive retention, adoption, value realization, and GRR through structured success planning, executive engagement, and renewal readiness. Build and develop a distributed CSM team, implement playbooks and health frameworks, leverage data and AI-enabled automation to prioritize actions, and partner cross-functionally to improve reporting, forecasting, and customer advocacy.

Manage and lead the Investor Services team, ensuring exceptional service delivery and operational excellence across Fund Administration and Deal Services customers. Responsibilities include performance metrics ownership, customer engagement, and process improvement initiatives.

Provide technical support and customer service for Higher Logic's SaaS products via phone, chat, and cases. Troubleshoot issues, document interactions in the ticketing system, escalate to internal teams per SLAs, coordinate calls or virtual sessions, meet performance metrics, and continually develop product and troubleshooting knowledge.

Manage ongoing relationships with established mental health providers to retain and grow their practices. Conduct proactive outreach, run availability reviews, enable feature adoption, log interactions in HubSpot, escalate issues cross-functionally, and meet measurable activity and retention goals.