Top Remote Customer Success & Experience Jobs in Atlanta, GA

Keywords Studios seeks experienced English Live Captioners for real-time captioning of various events and broadcasts. Responsibilities include maintaining accuracy under pressure and adapting to irregular hours. Candidates must have experience in media production and knowledge of captioning guidelines.

Facilitate weekly integrative group treatment via telehealth, utilizing creative arts and contemplative practices to support clients with mental health and substance use challenges.

Manage inbound commercial-insurance support tickets, triage and prioritize issues, escalate to Risk & Compliance, assist customer onboarding and data audits, maintain documentation and knowledge base, and perform generalist startup support tasks.

Own post-sale technical customer success: lead enterprise onboarding and integrations, troubleshoot production issues, run architecture and security reviews, deliver enablement and workshops, and advocate product feedback to Engineering.

The Account Manager will oversee daily operations for Government Agency clients, ensuring satisfaction, managing logistics, and expanding service offerings to meet client needs effectively.

Serve as first-line support for Relocity's web and mobile platform: manage Intercom tickets, troubleshoot and reproduce issues, escalate to Product/Engineering, maintain documentation, identify trends, and support product adoption while contributing to knowledge base and process improvements.

Serve as the technical SME and troubleshooting partner for Third Party Originations brokers on HELOC origination and notarization systems. Diagnose complex edge cases using JSON and system logs, triage bugs, educate brokers on platform use, provide high-touch support for escalations, and feed product/engineering with recurring friction points to improve automation and scalability.

Conduct live video onboarding and bookkeeping setup, support customers via chat and email, troubleshoot bookkeeping issues, maintain accurate customer records, collaborate across teams to improve workflows, and deliver proactive, detail-oriented customer service.

As a Customer Support Specialist, you will advocate for clients, troubleshoot issues, onboard new customers, and enhance client retention.

The Senior Technical Account Manager oversees customer relationships, driving engagement, onboarding, AI enablement, and business outcomes using ClickUp's platform.