Top Remote Customer Support Jobs in Atlanta, GA

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

Provide remote customer support for top-tier brands: troubleshoot issues, manage customer transactions, deliver empathetic, professional responses, protect customer information, and handle multiple priorities in a fast-paced environment.

Serve as first point of contact for HR-related client inquiries via phone, email, chat and service cases. Resolve low-complexity payroll, benefits and HR issues, document interactions in Salesforce, triage/escalate complex cases, meet KPIs, and deliver empathetic, timely customer service in a contact-center environment.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Provide first-line customer and light technical support for a fintech/crypto platform via calls, chats, and email. Troubleshoot logins, transactions, wallet connections, document interactions in the CRM, escalate complex issues, and keep accurate case records while maintaining a friendly, professional tone.

Provide advanced customer service and technical support for personal lines insurance via phone and email. Resolve complex inquiries, consult on policy options, cross-sell/up-sell, mentor peers, and support agencies. Maintain product expertise, obtain required state licenses, and recommend process improvements.

Reviews attorney hearing reports for accuracy, investigates performance issues and complaints, manages failure-to-appear and compliance workflows, monitors attorney training systems, provides attorney support, and identifies process improvements. The role also assists with attorney training on the company platform and ensures performance issues are documented and resolved promptly.

Provide professional client communication and support across Norgress brands: respond to inquiries, assist onboarding, route specialized issues, keep records, and help deliver a positive client experience in a remote, project-based environment.

Own member inquiries from first contact to resolution across email, live chat, and occasional phone. Triage and prioritize tickets, verify accounts, resolve bookings, cancellations, modifications, and billing issues, coordinate with operations and suppliers, maintain canned responses and help content, and surface recurring problems for root-cause fixes.