Top Remote Customer Support Jobs in Atlanta, GA

Coordinate healthcare-related cases by responding to client and partner inquiries, tracking report status, maintaining accurate databases, contacting providers, managing case files, and supporting quality assurance workflows. The role includes clerical duties, complaint resolution, documentation, and timely communication with clients, physicians, and internal teams while following HIPAA, legal, and safety requirements. This is a fully remote position requiring strong organization, accuracy, communication, and independent prioritization.

Leads Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within a contact center. Manages and develops teams, oversees training and quality programs, analyzes performance trends, supports escalations, maintains knowledge systems, and drives automation, AI-enabled support tools, continuous improvement, operational readiness, and customer experience excellence.

Provides inbound phone support for insurance customers, including policy servicing, updates, billing inquiries, account maintenance, and general questions. Documents interactions, researches concerns, navigates multiple systems, follows compliance and quality standards, and transfers customers to licensed agents when needed. This remote role requires Georgia residency, reliable cable or fiber internet, a distraction-free workspace, and scheduled-shift availability.

Provides first-line customer support to clients and employees regarding payroll, benefits, and HR inquiries through phone, email, chat, and service cases. Resolves low-complexity issues, documents interactions in Salesforce, manages cases, escalates complex matters, and pursues first-contact resolution. The role requires meeting service, retention, satisfaction, and performance metrics while delivering accurate, empathetic assistance in a contact-center environment.

Provide technical support to GenLogs users through email, chat, and Google Meet. Troubleshoot workflows, distinguish user errors from product bugs, manage customer database permissions, document and follow up on tickets, and collaborate with Engineering and Integrations teams. Support onboarding, training, office hours, and ongoing customer success while developing expertise in the platform, data, and APIs.

Supports client service requests, researches and resolves client concerns, maintains client information in a CRM, completes administrative tasks, and assists with special projects. The intern works with local and centralized teams, follows compliance and risk procedures, ensures documentation requirements are met, and contributes to a positive client experience. This is a 10-week, full-time, in-office internship focused on professional development, mentorship, and financial services experience.

Provide remote customer support for top-tier brands: troubleshoot issues, manage customer transactions, deliver empathetic, professional responses, protect customer information, and handle multiple priorities in a fast-paced environment.

Provide timely developer support for Supabase users across billing, implementation, optimization, and technical issues. Triage cases, guide users to documentation and code examples, monitor GitHub feedback channels, escalate issues, and identify tooling improvements. Reproduce bugs and create test cases when applicable. The role requires strong SQL and PostgreSQL knowledge, Linux and command-line proficiency, GitHub experience, excellent English communication, and at least three years of developer-support experience. This is a fully remote APAC weekend position with four 10-hour shifts.

Respond to customer inquiries through email, chat, and phone; provide accurate updates; track and resolve issues; escalate complex cases; maintain CRM and support records; identify recurring problems; and coordinate internal handoffs. The role emphasizes empathy, professionalism, organization, clear communication, and timely follow-through in a remote environment.

LaserAway is accepting general-interest applications from motivated professionals interested in careers in aesthetic dermatology. The company highlights comprehensive training, career growth, teamwork, customer experience, professionalism, adaptability, and working in a fast-paced environment. Applicants may submit their interest and explain why they want to grow with LaserAway.