Top Remote Customer Support Jobs in Atlanta, GA

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Processes identity verification and account recovery cases for external users of FSA IAM systems. Reviews identity documents, validates user information, updates case notes, manages support mailboxes, closes verified cases, and securely handles PII. Supports fraud-analysis data sharing, user identifier management, reporting, content updates, analytic tagging, error messaging, and token administration while providing clear customer communications and following detailed procedures.

Participate in a remote, 10-minute audio interview moderated by AI. Respond verbally to automated prompts and share honest opinions about conversational AI and digital experiences. Participants need clear conversational communication, a reliable microphone, and a quiet environment. No technical background or preparation is required.

Provides advanced client and internal stakeholder support for online marketplaces through phone, email, and chat. Investigates complex account, operational, and system issues, identifies root causes, coordinates cross-functional resolutions, documents interactions, processes account adjustments, and supports training, reporting, quality assurance, testing, process improvements, and standard operating procedures. The role operates independently in a remote environment and has no supervisory responsibilities.

Assists customers by answering inquiries, resolving complaints, processing orders, returns, refunds, exchanges, and payments, and tracking shipments or service requests. Documents interactions, updates account information, recommends products or solutions, escalates complex issues, and collaborates with internal teams. The role requires strong communication, problem-solving, organization, computer, and customer service skills while meeting quality and productivity goals.

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Provides timely, professional customer support through phone, email, chat, and other channels. Responsibilities include answering questions, resolving complaints, processing orders and account requests, documenting interactions in CRM systems, following up on issues, escalating complex concerns, and coordinating with internal teams. The role emphasizes empathy, communication, accuracy, problem-solving, confidentiality, teamwork, and meeting customer satisfaction and productivity standards.

Provide timely resolution to customer issues across applications, data, integrations, and environments. Investigate problems using documentation, testing, AI tools, and collaboration; document solutions; escalate when needed; and recommend product/process improvements to prevent recurring issues.

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.